Project Delivery & Systems Support Specialist

Metropolitan Bank & Trust Company; Philippines; On-site; PHP 420,000 - 620,000; Full time

Job summary

Metrobank is seeking a Project Delivery and Support Specialist to ensure Operations Group projects are completed on time and within scope. The role involves documenting deliverables, coordinating with stakeholders and third parties, and driving project progress from UAT to implementation.

Qualified candidates have 1–2 years in Customer Service & Operations, plus experience in process improvement, project management, or UAT, and familiarity with Core Banking and CRM systems.

Qualifications

• 1–2 years in Customer Service & Operations.
• Experience managing process improvement initiatives / project management / UAT.
• Familiarity with Core Banking and CRM systems.

Responsibilities

• Handle projects within Group Operations to ensure alignment to the business requirements.
• Ensure complete documentation in every phase of the project.
• Engage involved parties within Group Operations and other departments to ensure smooth transition into each project phase i.e. UAT to Implementation.
• Communicate and track program defects and project issues to its resolution through close coordination with the end users and the development team.
• Execute implementation and post-implementation activities, i.e. Production Acceptance Testing, Project Reviews.
• Monitor and maintain the optimal performance of Core Banking and Credit Card, Front-end and Auxiliary Systems.
• Access production systems to diagnose and resolve technical issues promptly.
• Collaborate with cross-functional teams to identify, troubleshoot and resolve system-related problems.
• Ensure compliance with security protocols and data protection regulations.
• Participate in disaster recovery planning and execution.
• Continuously improve system performance and reliability through proactive measures.
• Complete reportorial requirements to present project status and/or milestones.
• Identify and propose process improvement initiatives for Group Operations.

Skills

Customer Service

Operations Management

Project Management

UAT

Education

Business degree

Tools

CRM

Core Banking System

Job description

Metrobank is seeking a Project Delivery and Support Specialist to ensure Operations Group projects are completed on time and within scope. The role involves documenting deliverables, coordinating with stakeholders and third parties, and driving project progress from UAT to implementation.

Qualified candidates have 1–2 years in Customer Service & Operations, plus experience in process improvement, project management, or UAT, and familiarity with Core Banking and CRM systems.