PROJECT DELIVERY AND SUPPORT SPECIALIST

Metrobank; Philippines; On-site; PHP 420,000 - 600,000; Full time

Job summary

Metrobank is seeking a Project Delivery and Support Specialist to ensure Operations Group projects are completed on time and within scope. The role focuses on managing documentation and coordinating deliverables across Operations units, stakeholders, and third-party providers.

You will handle project phases from UAT to implementation, track defects, and collaborate with end users and development teams to resolve issues, while ensuring system performance and security compliance.

Qualifications

• Graduation in any business field.
• 1–2 years experience in Customer Service & Operations.
• At least 1 year managing process improvement initiatives or project management or UAT.
• Familiarity with Core System and CRM.
• Knowledge of quality controls for service/operations processes.
• Willing to work overtime on weekdays, weekends, or holidays.

Responsibilities

• Manage projects within Group Operations to align with business requirements.
• Ensure complete documentation in every project phase.
• Coordinate with Group Operations and other departments through project transitions (e.g., UAT to Implementation).
• Track defects and issues and drive resolution with end users and development teams.
• Oversee implementation and post-implementation activities; conduct Production Acceptance Testing and reviews.
• Monitor Core Banking, Credit Card, Front-end and Auxiliary Systems performance and resolve issues.

Skills

Customer Service

Operations

Process Improvement

Project Management

UAT

Education

Business degree

Tools

Core System

CRM

Job description

Job Description:

Be #InGoodHands with Metrobank!

Here at Metrobank, we dont simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobanks strong heart for the community, you have the chance to give back and make worthwhile contributions to our nations economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title: Project Delivery and Support Specialist

Job Summary

• The primary focus of the position is to ensure that projects specific to Operations Group are completed on time, and within scope that are agreeable to the requirements of the stakeholders.
• The position will be in charge of handling the documentation and coordination of project management deliverables from the different Operations Group Units, project stakeholders/participants, and third-party service providers.

Specific Duties & Responsibilities

• Handle projects within Group Operations to ensure alignment to the business requirements
• Ensure complete documentation in every phase of the project
• Engage involved parties within Group Operations and other departments to ensure smooth transition into each project phase i.e. UAT to Implementation
• Communicate and track program defects and project issues to its resolution through close coordination with the end users and the development team
• Execute implementation and post-implementation activities, i.e. Production Acceptance Testing, Project Reviews
• Monitor and maintain the optimal performance of Core Banking and Credit Card, Front-end and Auxiliary Systems.
• Access production systems to diagnose and resolve technical issues promptly.
• Collaborate with cross-functional teams to identify, troubleshoot and resolve system-related problems.
• Ensure compliance with security protocols and data protection regulations.
• Participate in disaster recovery planning and execution.
• Continuously improve system performance and reliability through proactive measures.
• Complete reportorial requirements to present project status and/or milestones.
• Identify and propose process improvement initiatives for Group Operations.

Qualifications

• Graduate of any business course in college.
• Has 1 to 2 years working experience in Customer Service & Operations
• With minimum of 1-year experience managing process improvement initiatives / project management / UAT
• Must have familiarity with Core System and CRM.
• Knowledgeable in quality controls/measures for Customer Service/Operations processes
• Willing to work overtime on weekdays, weekends, and/or holidays

Other Details:

Rank: Rank-and-File

Unit: Consumer Business Sector / CBS - Operations Group / Strategic Operations and Support Department / Project Delivery & Systems Support Section

Location: Metrobank Card Center, Makati City

Requirements: