Transaction Banking Implementation Specialist

Metrobank; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Metrobank is seeking a Service Manager to lead the deployment of transaction banking solutions and manage client concerns. You will train clients to ensure knowledge and proper usage of cash management facilities, coordinating with back-office and front-office units to align requirements and timelines.

You will handle complex implementations, review documents, conduct trainings, validate transactions, generate reports, provide production support, and contribute to product enhancements and client

Responsibilities

• Implement Transaction Banking products and solutions for clients as endorsed by Account Management Department
• Handles account for implementation which are considered complex and non-standard deals
• Facilitates review of necessary documentary requirements as handed over by Account Management Department
• Manages assigned deals, communicates with the clients as to the training schedule, and probes and verify the technical requirements of the clients
• Coordinates pre-implementation requirements with back - office and/or front - office units
• Conducts training and retraining of transaction banking facility ensuring usage of the facility
• Validates & tests the Cash management solution with the client
• Maintains close coordination with concerned units regarding deals with development or customization requirement
• Works closely with Account Management Department and provides implementation feedback and updates
• Maintains file of implementation records/documents
• Provides over-the-shoulder production support and maintenance, and handles troubleshooting requests from clients
• Handles issues and concerns as raised by Account Management Department
• Provides clients suitable support on resolution and issues relating to transaction banking products
• Coordinates reported transaction banking related problems with concerned unit to ensure timely and accurate resolution of customer’s investigation items
• Reviews volume and value reports
• Validates transactions related to billing and collection
• Performs functions related to health check of assigned accounts
• Furnishes reports on MBOS enrolled accounts as may be
• Recommends solutions to post production issues or concerns of clients
• Provides enhancement proposition for product/service to Product Management Division
• Prepares and maintains updated client training manuals
• Cross-sells other transaction banking products whenever possible
• Works with different bank units in promoting the bank’s electronic channels strategy
• Participates in the organization’s profit targets as needed
• Follows policies and procedures and completes necessary administrative tasks in a timely manner
• Performs other related functions that may be assigned from time to time.

Job description

Metrobank is seeking a Service Manager to lead the deployment of transaction banking solutions and manage client concerns. You will train clients to ensure knowledge and proper usage of cash management facilities, coordinating with back-office and front-office units to align requirements and timelines.

You will handle complex implementations, review documents, conduct trainings, validate transactions, generate reports, provide production support, and contribute to product enhancements and client