Strategic Operations Project Leader: Portfolio Delivery

Sun Life Global Solutions – Philippines; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Sun Life Global Solutions – Philippines is seeking an Operations Project Manager to oversee the strategic execution of critical initiatives across the operations landscape. You will govern the portfolio of projects, drive governance, and report on benefits realization and delivery risks.

You will coordinate cross‑functional teams (WFM, QA, Training), enable dashboards, and ensure timely, budget-conscious delivery using Agile/Waterfall/Hybrid methodologies.

Qualifications

• Bachelor's degree in Business, Operations, Industrial Engineering, or related field
• 5+ years of work experience with project and portfolio management in operations or contact center
• Experience tracking and reporting operations compliance metrics
• Strong knowledge in delivering complex initiatives
• Strong analytical, organizational, and leadership skills
• Excellent communication and stakeholder management abilities
• Proficiency in PM tools (MS Project, Smartsheet, JIRA, Asana) and MS Office
• PMP, Prince2, or Agile/Scrum certification preferred
• Strong communication and collaboration skills, cross-functional

Responsibilities

• Lead planning, prioritization, and governance of operations projects aligned to strategic goals.
• Maintain the enterprise portfolio roadmap and ensure alignment with capacity and resources.
• Develop dashboards and reports to show initiative health, benefits realization, and risks.
• Drive end-to-end delivery of cross-functional projects within scope, timeline, and budget.
• Create detailed project plans, charters, status reports, and risk mitigation strategies.
• Ensure adherence to PM methodologies (Agile/Waterfall/Hybrid).
• Partner with operations leaders, enabling teams, technology, and support functions for success.
• Facilitate executive updates and steerco reviews with clear progress narratives.

Job description

Sun Life Global Solutions – Philippines is seeking an Operations Project Manager to oversee the strategic execution of critical initiatives across the operations landscape. You will govern the portfolio of projects, drive governance, and report on benefits realization and delivery risks.

You will coordinate cross‑functional teams (WFM, QA, Training), enable dashboards, and ensure timely, budget-conscious delivery using Agile/Waterfall/Hybrid methodologies.