Strategic Operations Director, Government Services (Manila)

International SOS

Pasig

Sur place

PHP 3 000 000 - 6 000 000

Plein temps

14 jours+

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Résumé du poste

International SOS in Manila seeks an experienced Operations Director to lead our Government Services programs, including high-profile DoD and VA initiatives. You will set governance rhythms, ensure contractual performance, and drive workforce engagement across multiple teams.

As the senior on-site leader, you will align site objectives with regional strategies, strengthen service delivery, and shape a scalable delivery hub in Manila through strong leadership and continuous improvement.

Qualifications

Significant senior operations leadership experience in complex, regulated settings.
Proven ability to lead large, multi-functional teams and deliver KPI results.
Experience in global/matrix organizations and government or defense-related programs.
Excellent English communication and executive stakeholder engagement.

Responsabilités

Provide on-site site leadership for Manila Government Services operations.
Drive governance, rhythms, accountability, and alignment with regional strategies.
Ensure delivery of KPIs, SLAs, and program objectives across multiple programs.
Oversee workforce planning, staffing, scheduling, and capacity management.
Lead quality, risk management, and compliance with regulatory requirements.
Develop leaders, partner with HR for recruitment and talent development.