Global Client Operations & Care Specialist

International SOS group

Pasig

On-site

PHP 480,000 - 720,000

Full time

14 days+

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Job summary

International SOS group in the Philippines is seeking a Client Operations Specialist – Global Assistance to be the trusted first contact for customers requiring health, travel, and security support worldwide. You will coordinate with medical and security professionals, travel providers, and internal teams to tailor solutions in fast‑paced, live interactions.

This role emphasizes end‑to‑end case management, 24/7 service support, escalation handling, and program execution to meet client needs with

Qualifications

Bachelor's degree holder; medical-related courses preferred.
Excellent written and verbal communication skills in English and Filipino; additional languages are an advantage.
Proficient in MS Office and comfortable working across multiple systems while handling live customer interactions.

Responsibilities

End-to-End Case Management: Own member requests from intake to resolution, serving as the primary contact through phone, email, and other communication channels.
24/7 Service Support: Manage incoming communications, document accurate case details, and maintain records in line with company procedures.
Stakeholder Coordination: Provide timely updates and collaborate with internal and external stakeholders globally to support customer needs.
Problem Resolution & Escalation Management: Assess complex situations, make sound decisions under pressure, and resolve issues efficiently.
Program Execution: Support customer-specific programs and operational initiatives assigned by leadership.