Strategic Insurance Eligibility Specialist — Hybrid Night Shift

MicroSourcing

Manila

Hybrid

PHP 446,000 - 781,000

Full time

13 days ago

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Job summary

MicroSourcing in Ortigas, Pasig City is seeking an Insurance Eligibility Specialist for a night shift with hybrid work options. You will own the full eligibility lifecycle for small group accounts, from enrollment setup to ongoing maintenance and terminations.

You will also assist with seasonal quoting during peak periods and work across multiple platforms with U.S.-based teams. The ideal candidate is highly organized, detail-oriented, and experienced in insurance operations, with strong English

Qualifications

2+ years of experience in insurance eligibility administration, enrollment processing, or a closely related benefits operations role.
Direct experience managing eligibility and enrollment for small group health insurance accounts is strongly preferred.
Experience supporting a U.S.-based insurance brokerage or benefits firm strongly preferred.
Prior Microsourcing experience or familiarity with remote U.S.-aligned work environments a plus.
Experience working with Zoom Contact Center, CRM systems, and eligibility/enrollment platforms in a production environment preferred.

Responsibilities

Own the full eligibility lifecycle for small group accounts — enrollment setup, maintenance, changes, and terminations.
Set up new groups and members in Employee Navigator and DataSource at enrollment, with correct plan assignments and contribution structures.
Update eligibility records across Employee Navigator and DataSource; maintain consistency.
Respond to day-to-day eligibility requests from clients, carriers, and internal teams.
Process QLE documentation and mid-year enrollment changes for existing small group clients.