Strategic HR Business Partner - Contact Center & Analytics

NeksJob Philippines; Baguio; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

A leading HR solutions provider in the Philippines is looking for an HR Business Partner to align business objectives with employees and management. The ideal candidate should have 5-8 years of HR experience, including 3-5 years in a BPO or Contact Center. Responsibilities include providing HR guidance, managing complex employee relations, and developing HR solutions. Strong expertise in labor law, performance management, and HR analytics is essential. This position involves partnering with operations leaders and managing a headcount of over 300.

Qualifications

• 5–8 years of HR experience.
• 3–5 years of experience in a BPO/Contact Center.
• Strategic and hands-on HR experience.

Responsibilities

• Consult with line management providing daily HR guidance.
• Analyze trends to develop HR solutions and policies.
• Manage complex employee relations issues.

Skills

HR experience

Employee Relations expertise

Labor Law knowledge

Workforce Planning

HR Analytics

Job description

A leading HR solutions provider in the Philippines is looking for an HR Business Partner to align business objectives with employees and management. The ideal candidate should have 5-8 years of HR experience, including 3-5 years in a BPO or Contact Center. Responsibilities include providing HR guidance, managing complex employee relations, and developing HR solutions. Strong expertise in labor law, performance management, and HR analytics is essential. This position involves partnering with operations leaders and managing a headcount of over 300.