Strategic Growth & Renewal Specialist

Concentrix Philippines; Makati; On-site; PHP 300,000 - 540,000; Full time

Job summary

Concentrix Philippines in Makati is seeking a Business Development Representative to drive outbound sales and renew contracts. You will forecast sales, maintain product knowledge, and address customer roadblocks while engaging in proactive outreach.

Join a team that values customer engagement, effective problem solving, and data-driven CRM management to ensure a high-quality experience for clients and prospects.

Qualifications

• Ability to communicate clearly and persuasively.
• Strong time management and organizational skills.
• Familiarity with CRM software and sales tools.

Responsibilities

• Provide accurate weekly/ monthly/ quarterly sales forecast.
• Mastery of product knowledge and technical understanding of services to assess client requirements.
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage.
• Manage external competitive pressures and handle objections to retain customers or win new customers.
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound.
• Work with your team and management to provide a professional experience during all interactions with customers and prospects.
• Maintain the customer management system (CRM) to ensure all relevant data is captured.
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
• Work with a team and report directly to a Sales Manager.

Job description

Concentrix Philippines in Makati is seeking a Business Development Representative to drive outbound sales and renew contracts. You will forecast sales, maintain product knowledge, and address customer roadblocks while engaging in proactive outreach.

Join a team that values customer engagement, effective problem solving, and data-driven CRM management to ensure a high-quality experience for clients and prospects.