Strategic Employee & Labor Relations Leader — Philippines

Confidential; Quezon City; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Confidential is seeking a Senior Manager, Employee & Labor Relations to lead the Employee & Labor Relations function for a large 1,200-employee customer service operation in the Philippines. You will serve as the site's subject matter expert on Philippine labor law and advise leaders on employee relations, investigations, disciplinary actions, and compliance.

You will lead a team of Employee Relations Advisors, partner with HR and operations, monitor labor legislation, and drive improvements in

Qualifications

• Bachelor's degree in HR, psychology, behavioral science, labor relations, business administration, or related field.
• 8+ years of progressive HR experience with substantial Employee Relations and Labor Relations responsibility.
• 5+ years of leadership experience managing Employee Relations, HR Advisors, or HR Business Partner teams.
• Demonstrated expertise in Philippine labor law, workplace investigations, discipline management, and employment compliance.
• Experience supporting large-scale BPO, customer service, shared services, healthcare services, or contact center operations.

Responsibilities

• Lead and develop a team of Employee Relations Advisors responsible for employee relations support across the site.
• Establish and maintain consistent employee relations practices, governance, and service delivery standards.
• Provide coaching and guidance on complex employee cases, workplace investigations, disciplinary actions, and conflict resolution.
• Ensure consistent, fair, and legally compliant application of company policies and procedures.
• Serve as the organization's subject matter expert on Philippine labor law and employment regulations.
• Provide guidance to leaders, HR partners, and site leadership on labor law compliance, employee relations matters, and workforce risk.
• Lead or oversee investigations involving misconduct, policy violations, harassment, discrimination, attendance issues, and other employee concerns.
• Partner with Legal, Compliance, and HR leadership on high-risk employee matters, labor disputes, government inquiries, and audits.
• Monitor changes in labor legislation and recommend updates to policies, procedures, and practices as needed.
• Partner with operational leaders to address employee relations concerns, performance issues, retention challenges, and organizational changes.
• Coach leaders on effective people management practices and the appropriate handling of employee issues.
• Identify workforce trends, emerging risks, and root causes of employee concerns and recommend proactive solutions.
• Support organizational initiatives that promote employee engagement, inclusion, retention, and a positive work environment.
• Analyze employee relations metrics, employee complaints, disciplinary trends, attrition data, and other workforce indicators.
• Prepare and present reports, insights, and recommendations to leadership.
• Drive continuous improvement in employee relations processes, case management, manager capability, and overall service delivery.
• Ensure the confidentiality, integrity, and availability of information critical to fulfilling business responsibilities.

Skills

Philippine Labor Law

Employee & Labor Relations

Workplace Investigations

Discipline Management

Conflict Resolution

Communication Skills

Leadership

Stakeholder Management

Problem Solving

Analytical Thinking

Change Leadership

Education

Bachelor's degree in Human Resources, Psychology, Behavioral Science, Labor Relations, Business Administration, or related field

Job description

Confidential is seeking a Senior Manager, Employee & Labor Relations to lead the Employee & Labor Relations function for a large 1,200-employee customer service operation in the Philippines. You will serve as the site's subject matter expert on Philippine labor law and advise leaders on employee relations, investigations, disciplinary actions, and compliance.

You will lead a team of Employee Relations Advisors, partner with HR and operations, monitor labor legislation, and drive improvements in