Senior Customer Success Engineer - Strategic Accounts

Acquire Intelligence; Pasig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Acquire Intelligence is seeking a Dedicated Success Engineer to join our global outsourcing team in a leadership role. You will act as the trusted advisor for designated customer accounts, drive platform adoption, coordinate cross-functional delivery, and shape strategic roadmaps with stakeholders.

The role emphasizes coaching, mentorship, and operational leadership, ensuring consistent processes, timely reviews, and proactive risk management across the customer journey.

Qualifications

• Minimum 5+ years leading customer success or DSE teams.
• Proven ability to drive customer adoption and value realization.
• Strong stakeholder management and escalation handling.
• Experience coordinating with Support, Product, Services, and CS teams.

Responsibilities

• Serve as the assigned DSE for a designated strategic customer account.
• Develop and maintain trusted advisor relationships with customer stakeholders.
• Conduct regular customer meetings, service reviews, and planning sessions.
• Drive customer adoption, optimization, and platform value realization.
• Provide proactive recommendations to improve customer outcomes.
• Coordinate support, product, services, and customer success activities.
• Assist with escalations and complex customer issues.
• Maintain customer success plans, account roadmaps, action plans, and commitments.

Skills

Leadership

Customer relationships

Coaching & mentoring

Cross-functional collaboration

Strategic planning

Job description

Acquire Intelligence is seeking a Dedicated Success Engineer to join our global outsourcing team in a leadership role. You will act as the trusted advisor for designated customer accounts, drive platform adoption, coordinate cross-functional delivery, and shape strategic roadmaps with stakeholders.

The role emphasizes coaching, mentorship, and operational leadership, ensuring consistent processes, timely reviews, and proactive risk management across the customer journey.