Strategic CSM: Drive Adoption & Renewals

8x8inc; Hinoba-an; On-site; PHP 3,762,000 - 5,643,000; Full time

Job summary

8x8 is seeking a Customer Success Manager to proactively build relationships, mitigate risk, and expand product adoption within a book of business. You will own post-sale relationships, drive adoption, and lead value realization across renewals for strategic accounts.

The role requires strong communication, C-level interaction, and a track record of SaaS customer success excellence in a fast-paced environment.

Qualifications

• Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
• Strong experience in direct and verifiable enterprise-level customer success.
• Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goals.

Responsibilities

• Own the post-sale customer relationship from go-live onwards; be the named, accountable face of 8x8 for each account in your portfolio.
• Own the Customer Success Plan for each account, including KPIs, milestones, and health metrics.
• Own the value realisation narrative going into every renewal with ROI and outcomes.

Skills

AI tools

Enterprise CS

Sales excellence

Executive communication

SaaS experience

Video/CC/Web

Education

BS or equivalent

Job description

8x8 is seeking a Customer Success Manager to proactively build relationships, mitigate risk, and expand product adoption within a book of business. You will own post-sale relationships, drive adoption, and lead value realization across renewals for strategic accounts.

The role requires strong communication, C-level interaction, and a track record of SaaS customer success excellence in a fast-paced environment.