Strategic Customer Success Manager — Remote

Samsara; Mexico; On-site; PHP 4,266,000 - 6,703,000; Full time

Benefits offered by this job

Remote-friendly

Professional development stipend

Health and parental leave

Job summary

Samsara is hiring a Customer Success Manager to partner with customers across Mexico and remote regions. You will drive value by understanding fleets, defining joint success plans, and managing renewals with cross‑functional teams.

The ideal candidate has 2–5 years in customer success or SaaS, strong problem-solving, and fluency in Spanish and English. Travel up to 15% may be required, with a flexible remote work model.

Qualifications

• 2-5 years of experience in a Customer Success, account management, or consulting role.
• SaaS experience preferred.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Bachelor’s degree from a 4-year institution.
• Spanish and English fluency.

Responsibilities

• Be on the front-lines and ensure customers increase safety, efficiency, and sustainability of their operations with the IoT platform.
• Compose joint success plans with customers outlining objectives, metrics, timelines, and remove barriers to value.
• Conduct renewal-focused business reviews with customers to align on upcoming goals.
• Explain Samsara platform capabilities to diverse businesses and sectors.
• Mitigate escalations and resolve customer issues.
• Assist customers with a wide range of inquiries and questions.
• Resolve issues and escalations about Samsara products and services.
• Prioritize work queue and backlog along with incoming requests.
• Provide excellent customer service throughout the service cycle.

Skills

Customer Success

Account Management

SaaS

Problem Solving

Communication

Education

Bachelor's degree

Job description

Samsara is hiring a Customer Success Manager to partner with customers across Mexico and remote regions. You will drive value by understanding fleets, defining joint success plans, and managing renewals with cross‑functional teams.

The ideal candidate has 2–5 years in customer success or SaaS, strong problem-solving, and fluency in Spanish and English. Travel up to 15% may be required, with a flexible remote work model.