Associate Customer Success Manager: Global Ad Campaigns

Smartly; Hinoba-an; On-site; PHP 420,000 - 660,000; Full time

Job summary

Smartly is seeking an Associate Customer Success Manager in the Philippines to help enterprise advertisers scale campaigns across paid social and programmatic media. You will work with Global Strategic Accounts to set up campaigns, build reports, troubleshoot integrations, and drive platform adoption.

You will collaborate with product and engineering, deliver actionable insights, and contribute to documentation. 1–3 years in digital advertising and strong communication are desirable.

Qualifications

• 1-3 years of experience in digital advertising, media operations, customer success, or marketing analytics.
• Experience executing, optimizing, and analyzing paid media campaigns across social and programmatic platforms.
• Strong ability to translate data into insights and actions for stakeholders.

Responsibilities

• Partner with Customer Success Managers and leads to deliver strategic and operational excellence.
• Support onboarding, training sessions, and quarterly business reviews to drive adoption and retention.
• Understand customer goals and align Smartly solutions to business outcomes.
• Oversee end-to-end campaign setup, optimization, and performance tracking across platforms.
• Provide campaign analysis and actionable insights to customers and teams.
• Build and maintain dashboards and reporting frameworks with data accuracy.
• Develop expertise in Smartly’s tools to deliver high-quality execution and consultative support.
• Collaborate with Product and Engineering to surface customer feedback.
• Contribute to documentation of best practices and automation opportunities.

Skills

Analytical skills

Problem-solving

Presentation skills

Communication

Organizational skills

Growth mindset

Tools

Excel

PowerPoint

Job description

Smartly is seeking an Associate Customer Success Manager in the Philippines to help enterprise advertisers scale campaigns across paid social and programmatic media. You will work with Global Strategic Accounts to set up campaigns, build reports, troubleshoot integrations, and drive platform adoption.

You will collaborate with product and engineering, deliver actionable insights, and contribute to documentation. 1–3 years in digital advertising and strong communication are desirable.