Strategic SME CSM — Growth & Renewal Expert

Sprout Solutions; Mandaluyong; Sur place; PHP 600 000 - 900 000; Plein temps

Résumé du poste

Sprout Solutions in Mandaluyong, Philippines, is seeking an SME Customer Success Manager to ensure SME accounts realize the full value of Sprout products. The role focuses on renewals and potential account growth through health checks, business reviews, and strategic guidance.

You will maximize client system usage, learn the Sprout platform and HR/payroll domain, and act as a client consultant, recommending solutions while collaborating with internal teams to meet client needs.

Qualifications

• At least 2 years experience in account management, preferably in the software industry.
• Has a track record of being a high achiever and a results driven professional.
• Strong empathy for customers and passion for revenue and growth.
• Has analytical, collaborative, solutions, and process oriented mindset.
• Ability to command a group of individuals in a room quickly and be assertive in a public environment.
• Strong verbal and written communication skills including the ability to work and effectively collaborate with all levels of the organization (growth, marketing, professional services).
• Ability to work in an entrepreneurial environment in a team and individually.

Responsabilités

• Renewals, Opportunities and Growth: Gain deep understanding of client business and success goals through monthly health checks, business reviews, and onsite courtesy visits to drive value and renewals; uncover opportunities for expansion.
• System and Services Maximization: Ensure Sprout becomes an instrumental tool in client operations; maximize system usage and offerings.
• Communication and Collaboration: Serve as the main contact for day-to-day account activities and collaborate across departments to meet client needs.

Connaissances

Account management

High achiever

Customer empathy

Analytical mindset

Public speaking

Verbal & written comms

Entrepreneurial mindset

Description du poste

Sprout Solutions in Mandaluyong, Philippines, is seeking an SME Customer Success Manager to ensure SME accounts realize the full value of Sprout products. The role focuses on renewals and potential account growth through health checks, business reviews, and strategic guidance.

You will maximize client system usage, learn the Sprout platform and HR/payroll domain, and act as a client consultant, recommending solutions while collaborating with internal teams to meet client needs.