Strategic CSM: Value Realization & Retention (Remote)

Onapsis; España; On-site; PHP 7,267,000 - 10,174,000; Full time

Job summary

Onapsis is seeking a Senior Customer Success Manager for the EMEA region. This remote role positions you as a trusted advisor for strategic accounts, focusing on value realization, retention, and renewals.

You will manage relationships with C-level executives, identify expansion opportunities, and advocate customer needs to influence product investments. German language proficiency is required; ERP experience with SAP/Oracle is a plus.

Qualifications

• 7+ years experience in customer success at an on-premise/SaaS company.
• Demonstrated ability to maintain high retention across a complex portfolio.
• ERP experience (SAP, Oracle) and strong vulnerability management knowledge.
• Experience manage customer success and sales processes using CRM software desired.
• Fluency in German is required.

Responsibilities

• Strategic Account Management: Manage relationships with C-level executives across complex enterprise accounts.
• Trusted Advisor: Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
• Voice of the Customer: Lead "Voice of the Customer" initiatives internally to shape product investments.
• Expansion: Identify and assess expansion opportunities based on customer business objectives.

Skills

Customer success

Retention

CRM

German language

Tools

SAP

Oracle

CRM software

Job description

Onapsis is seeking a Senior Customer Success Manager for the EMEA region. This remote role positions you as a trusted advisor for strategic accounts, focusing on value realization, retention, and renewals.

You will manage relationships with C-level executives, identify expansion opportunities, and advocate customer needs to influence product investments. German language proficiency is required; ERP experience with SAP/Oracle is a plus.