Remote Senior Enterprise CS Manager — Biopharma Growth

Prudentia Sciences; Boston; Hybrid; PHP 5,643,000 - 9,404,000; Full time

Benefits offered by this job

Remote-friendly

Equity

Competitive compensation

Job summary

Prudentia Sciences is seeking a Sr. Customer Success Manager to own enterprise biopharma accounts—managing onboarding, adoption, and renewals. You will configure the platform to fit customer workflows, run training with their teams, and remove roadblocks to ensure long-term value realization.

You will lead onboarding strategies, monitor usage, and drive quarterly business reviews with senior stakeholders. This role offers remote flexibility within the U.S.

Qualifications

• 5+ years of customer success, management consulting, partnerships, account management, or implementation experience in pharmaceutical, biopharma, biotech, or life sciences industries.
• Working knowledge of drug development processes, portfolio management, and deal evaluation frameworks.
• Strong technical aptitude, with the ability to quickly master sophisticated software platforms and translate technical capabilities into business value.
• Clear, confident communication skills, including with senior client stakeholders.
• Comfort operating in fast-paced, high-growth environments where priorities evolve quickly.

Responsibilities

• Own the full account lifecycle for enterprise biopharma customers, from onboarding and implementation through renewal.
• Design and implement onboarding strategies that compress time-to-value and set the foundation for adoption and growth.
• Lead quarterly business reviews that translate usage data into a clear narrative of value realization.
• Cultivate trusted relationships with platform users and senior stakeholders.
• Monitor usage patterns, engagement signals, and business outcomes to proactively grow accounts and manage partnership risk.
• Spot expansion opportunities early and mobilize cross-functional partners to convert them.
• Represent voice of the customer by surfacing and triaging recurring customer questions, friction points, and feature requests to the Product team.
• Diagnose and resolve platform issues through systematic troubleshooting, documenting problems clearly and coordinating with Engineering on resolution paths.
• Develop deep platform expertise that enables you to answer complex technical questions and guide customers through workflows.

Skills

Customer success

Account management

Technical aptitude

Communication skills

Fast-paced environments

Tools

HubSpot

Job description

Prudentia Sciences is seeking a Sr. Customer Success Manager to own enterprise biopharma accounts—managing onboarding, adoption, and renewals. You will configure the platform to fit customer workflows, run training with their teams, and remove roadblocks to ensure long-term value realization.

You will lead onboarding strategies, monitor usage, and drive quarterly business reviews with senior stakeholders. This role offers remote flexibility within the U.S.