Senior Regional Customer Success Lead, EMEA (Remote)

Spring Health; España; On-site; PHP 4,370,956 - 5,026,599; Full time

Job summary

Spring Health is looking for a Senior Regional Customer Success Manager for the EMEA region to remotely build and maintain strong customer relationships. In this role, you will collaborate with the Customer Success team in the US and help turn customers into advocates for the company.

The ideal candidate will have a strong background in Customer Success, 7+ years experience, and fluency in English. The position offers a competitive salary and presents an opportunity to scale customer success operations globally.

Qualifications

• 7+ years of experience in Customer Success or Account Management.
• Proactive approach to solving customer challenges.
• Ability to build strong relationships with leadership teams.

Responsibilities

• Conduct regular account meetings to align strategies.
• Drive engagement with mental wellness programs.
• Serve as primary contact for global product updates.
• Support global QBRs and day-to-day reporting requests.

Skills

Customer Success Management

Fluent English

Problem-solving skills

Strong communication skills

Ability to build relationships

Tools

Salesforce

Gainsight

Job description

Spring Health is looking for a Senior Regional Customer Success Manager for the EMEA region to remotely build and maintain strong customer relationships. In this role, you will collaborate with the Customer Success team in the US and help turn customers into advocates for the company.

The ideal candidate will have a strong background in Customer Success, 7+ years experience, and fluency in English. The position offers a competitive salary and presents an opportunity to scale customer success operations globally.