Senior CSM, EMEA – Remote | ROI-Driven

Onapsis Inc.; España; On-site; PHP 5,032,351 - 6,470,165; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Supportive work culture

Job summary

Onapsis Inc. is hiring a Senior Customer Success Manager for the EMEA region to drive value realization and retention across high-value accounts. The ideal candidate will have over 7 years of experience in customer success and must be fluent in German.

The role involves managing C-level relationships and identifying expansion opportunities while enhancing security posture. Onapsis offers competitive compensation and fosters a unique culture of teamwork and innovation.

Qualifications

• 7+ years experience in customer success at an on-premise/SaaS company.
• Demonstrated ability to maintain high retention across a complex portfolio.
• Strong knowledge of vulnerability management.

Responsibilities

• Manage relationships with C-level executives across complex enterprise accounts.
• Identify customer needs and tailor solutions for security and ROI.
• Lead initiatives to shape product investments based on customer feedback.
• Assess expansion opportunities based on customer objectives.

Skills

Customer Success Management

Retention Strategies

Account Management

ERP Knowledge (SAP, Oracle)

Fluency in German

Tools

CRM Software

Job description

Onapsis Inc. is hiring a Senior Customer Success Manager for the EMEA region to drive value realization and retention across high-value accounts. The ideal candidate will have over 7 years of experience in customer success and must be fluent in German.

The role involves managing C-level relationships and identifying expansion opportunities while enhancing security posture. Onapsis offers competitive compensation and fosters a unique culture of teamwork and innovation.