Strategic Collections Analyst — Night Shift

Vertiv Group Corporation; Mandaluyong; On-site; PHP 420,000 - 660,000; Full time

Job summary

Vertiv is seeking a motivated B2B Collections Specialist to manage a portfolio of customer accounts, ensuring timely payments and resolving disputes. The role requires night shifts to align with US business hours and uses ERP/AR automation tools to drive performance.

You will collaborate with Billing, Credit, Pricing, and Logistics to optimize cash flow, reduce DSO, and maintain accurate aging reports. Strong analytical skills and experience with Oracle Collections/HighRadius are valued.

Qualifications

• B2B collections experience is required.
• Night shift aligned to US hours.
• Proficient with ERP systems (Oracle preferred).
• Experience with dispute management and deductions.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Contact customers via calls and emails to request payment on past due accounts.
• Manage collection of past due invoices and deductions on allocated portfolios.
• Respond to email and phone queries related to disputed invoices and outstanding balances.
• Research and analyze disputes and deductions in the ERP/Collections system.
• Monitor customer accounts for non-payments, delayed payments, and payment irregularities.
• Arrange and follow up on payment plans to bring delinquent accounts current.
• Process credit card payments; ensure correct application of cash receipts.
• Resolve customer complaints, disputes, deductions, and account discrepancies.
• Maintain call logs and document expected payment dates in the billing/collections system.
• Forecast cash collections and participate in Accounts Receivable review presentations.
• Perform routine account reconciliations and work to reduce overall account aging.
• Review orders on hold for customers within your assigned portfolio.
• Follow up with internal departments for supporting documents required for dispute/deduction resolution.
• Escalate unresolved or high-risk accounts to senior staff in a timely manner.
• Process ad-hoc query requests and deliver quality service to internal and external partners.
• Generate daily reporting on individual portfolios to track and monitor past dues.
• Implement collections strategies to reduce outstanding past dues and improve DSO.
• Identify opportunities and recommend solutions for process and automation improvements.
• Collaborate and negotiate with multiple stakeholders to resolve account issues efficiently.

Skills

English communication

Analytical skills

Multi-tasking

Process improvement

Night shift

Education

Graduate

Tools

Oracle ERP

Oracle Collections

HighRadius Collections

MS Office

Job description

Vertiv is seeking a motivated B2B Collections Specialist to manage a portfolio of customer accounts, ensuring timely payments and resolving disputes. The role requires night shifts to align with US business hours and uses ERP/AR automation tools to drive performance.

You will collaborate with Billing, Credit, Pricing, and Logistics to optimize cash flow, reduce DSO, and maintain accurate aging reports. Strong analytical skills and experience with Oracle Collections/HighRadius are valued.