B2B Senior Collection Analyst - SBA

John Clements Consultants, Inc.; Mandaluyong; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Vertiv, at its Regional Operating Headquarters in Manila, Philippines, seeks a seasoned Senior Collections Analyst to manage high-value B2B portfolios and mentor junior analysts. You will drive collections performance, reduce DSO, and lead cross-functional process improvements with Billing, Credit, Pricing, and Logistics while aligning with US business hours.

You will analyze disputes, coordinate payment plans, and provide AR insights to senior leadership, ensuring accurate cash application and

Qualifications

• College graduate with experience in B2B collections or AR functions.
• Experience handling high-value portfolios and disputes.
• Proficient in MS Office; strong Excel skills and ERP familiarity.

Responsibilities

• Lead collections efforts on high-value B2B customer portfolios.
• Contact customers via calls and emails; manage past-due collections.
• Mentor junior analysts and drive AR process improvements.
• Collaborate with Billing, Credit, Pricing, Logistics, and Leadership.
• Prepare AR reports and cash collection forecasts for management.
• Support month-end close activities related to Accounts Receivable.

Skills

English communication

MS Excel

Oracle ERP

Stakeholder management

Night shift

Mentoring

Process improvement

AR automation

Data analysis

Cross-functional collaboration

Education

College degree

Tools

Oracle Collections

Job description

We are looking for a seasoned Senior Collections Analyst to join our Commercial Finance – Accounts Receivables team at Vertiv's Regional Operating Headquarters in Manila, Philippines. In this role, you will manage complex, high-value B2B customer portfolios, serve as an escalation point for unresolved disputes, and provide guidance and mentoring to junior team members.

You will work cross-functionally with Billing, Credit, Pricing, Logistics, and senior leadership to drive collections performance, reduce DSO, and lead process improvement initiatives. You are expected to bring strategic thinking, strong stakeholder management skills, and a continuous improvement mindset to the role. This position requires a night-shift schedule aligned with US business hours.

Key Responsibilities

• Lead collections efforts on high-value and complex B2B customer portfolios.
• Contact customers via calls and emails; send invoices and request payment on past due accounts.
• Manage collection of past due invoices and invalid deductions on allocated customer portfolios.
• Act as the primary escalation point for unresolved disputes and non-cooperative accounts.
• Research and analyze complex disputes and deductions in ERP system (Oracle).
• Monitor customer accounts for non-payments, delayed payments, and payment irregularities.
• Collaborate with cross-functional teams (Billing, Pricing, Logistics, Credit) for issue resolution.
• Mentor and guide junior collections analysts on process, tools, and best practices.
• Drive collections strategy and implement best practices to reduce Days Sales Outstanding (DSO).
• Conduct effective internal and external stakeholder meetings to resolve account issues.
• Provide quality feedback and coaching on call quality and process adherence.
• Arrange and follow up on payment plans to bring delinquent accounts current.
• Process credit card payments; ensure correct application of cash receipts.
• Maintain call logs and document expected payment dates in the billing/collections system.
• Prepare and present Accounts Receivable reports and cash collection forecasts to management.
• Perform routine account reconciliations; reduce account aging across the portfolio.
• Review orders on hold for customers within your assigned portfolio.
• Follow up with internal departments for supporting documents for dispute/deduction resolution.
• Generate daily reporting of individual portfolios to track and monitor past dues.
• Identify and address performance gaps and developmental opportunities within the team.
• Lead continuous improvement initiatives and recommend AR automation solutions.
• Support month-end close activities related to Accounts Receivable.
• Handle audit requests, control differences, and provide critical guidance to stakeholders.
• Actively pursue initiatives that aid team members in achieving individual and team KPIs.

Minimum Qualifications

• College Graduate.
• 4–5 years of experience within a business-to-business collection domain.
• Strong verbal and written communication skills in English.
• Proficiency in MS Office applications (Advanced Excel, Word, Outlook, PowerPoint).
• Hands-on experience with ERP systems (Oracle Collections module).
• Proven experience in collection, dispute management and collaboration with cross-functional teams.
• Good customer-handling and stakeholder management skills.
• Ability and willingness to work night shifts aligned to US business hours.

Preferred Qualifications / Skills

• Expertise in B2B Collections Operations and deep understanding of the complete Order-to-Cash cycle.
• Experience working on HighRadius Collections module is desirable.
• Proven experience with LEAN or Six Sigma process improvement methodologies.
• Strong analytical skills — ability to interpret data and drive measurable actions.
• Account management and portfolio planning experience.
• Problem-solving ability with strong attention to detail.
• Strong presentation and influencing skills; ability to engage senior stakeholders.
• Ability to manage through multiple systems and competing priorities.
• Ability to collaborate and negotiate with multiple stakeholders to resolve issues.
• Strong orientation towards process improvement and AR automation.
• Ability to balance priorities across multiple internal and external teams.
• Experience in mentoring and coaching team members.
• Energy and appetite for driving performance, productivity, and growth.