Night-Shift Collections Analyst | Master AR & Disputes

Vertiv; Mandaluyong; On-site; PHP 446,000 - 781,000; Full time

Job summary

Vertiv is seeking a Collections Specialist to manage a portfolio of B2B customer accounts, ensuring timely collections and resolving deductions.

You will collaborate with Billing, Credit, Pricing and Logistics, leveraging ERP and AR automation tools, with a night shift aligned to US business hours.

The role requires strong communication and analytical skills in a high-performance culture with growth opportunities.

Qualifications

• 2–3 years of experience within a business-to-business collection domain.
• Good verbal and written communication skills in English.
• Proficiency in MS Office applications (Excel, Word, Outlook).
• Experience with ERP systems (Oracle Collections module preferred).
• Hands-on experience with Oracle Collections module.
• Ability and willingness to work night shifts aligned to US business hours.
• Strong analytical skills with the ability to interpret AR data and drive actions.

Responsibilities

• Contact customers via calls and emails; send invoices and request payment on past due accounts.
• Manage collection of past due invoices and invalid deductions on allocated customer portfolios.
• Respond to email and phone queries related to disputed invoices and outstanding balances.
• Research and analyze disputes and deductions in the ERP/Collections system.
• Monitor customer accounts for non-payments, delayed payments, and payment irregularities.
• Arrange and follow up on payment plans to bring delinquent accounts current.
• Process credit card payments; ensure correct application of cash receipts.
• Resolve customer complaints, disputes, deductions, and account discrepancies.
• Forecast cash collections and participate in Accounts Receivable review presentations.
• Implement collections strategies to reduce outstanding past dues and improve DSO.

Skills

Verbal communication

Written communication

MS Office

ERP systems

Oracle Collections

Data analysis

Order-to-Cash

Night shift

Education

Graduate

Tools

Oracle Collections module

HighRadius Collections module

MS Office

Job description

Vertiv is seeking a Collections Specialist to manage a portfolio of B2B customer accounts, ensuring timely collections and resolving deductions.

You will collaborate with Billing, Credit, Pricing and Logistics, leveraging ERP and AR automation tools, with a night shift aligned to US business hours.

The role requires strong communication and analytical skills in a high-performance culture with growth opportunities.