Collections Analyst

Vertiv Group Corporation; Mandaluyong; On-site; PHP 420,000 - 660,000; Full time

Job summary

Vertiv is seeking a motivated B2B Collections Specialist to manage a portfolio of customer accounts, ensuring timely payments and resolving disputes. The role requires night shifts to align with US business hours and uses ERP/AR automation tools to drive performance.

You will collaborate with Billing, Credit, Pricing, and Logistics to optimize cash flow, reduce DSO, and maintain accurate aging reports. Strong analytical skills and experience with Oracle Collections/HighRadius are valued.

Qualifications

• B2B collections experience is required.
• Night shift aligned to US hours.
• Proficient with ERP systems (Oracle preferred).
• Experience with dispute management and deductions.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Contact customers via calls and emails to request payment on past due accounts.
• Manage collection of past due invoices and deductions on allocated portfolios.
• Respond to email and phone queries related to disputed invoices and outstanding balances.
• Research and analyze disputes and deductions in the ERP/Collections system.
• Monitor customer accounts for non-payments, delayed payments, and payment irregularities.
• Arrange and follow up on payment plans to bring delinquent accounts current.
• Process credit card payments; ensure correct application of cash receipts.
• Resolve customer complaints, disputes, deductions, and account discrepancies.
• Maintain call logs and document expected payment dates in the billing/collections system.
• Forecast cash collections and participate in Accounts Receivable review presentations.
• Perform routine account reconciliations and work to reduce overall account aging.
• Review orders on hold for customers within your assigned portfolio.
• Follow up with internal departments for supporting documents required for dispute/deduction resolution.
• Escalate unresolved or high-risk accounts to senior staff in a timely manner.
• Process ad-hoc query requests and deliver quality service to internal and external partners.
• Generate daily reporting on individual portfolios to track and monitor past dues.
• Implement collections strategies to reduce outstanding past dues and improve DSO.
• Identify opportunities and recommend solutions for process and automation improvements.
• Collaborate and negotiate with multiple stakeholders to resolve account issues efficiently.

Skills

English communication

Analytical skills

Multi-tasking

Process improvement

Night shift

Education

Graduate

Tools

Oracle ERP

Oracle Collections

HighRadius Collections

MS Office

Job description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it is about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone:Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

SUMMARY:

In this role, you will be responsible for managing a portfolio of B2B customer accounts, ensuring timely collection of outstanding invoices, resolving disputes and deductions.

You will work closely with internal stakeholders across Billing, Credit, Pricing, and Logistics, and will leverage ERP and AR automation tools to drive collections performance. This role requires a night-shift schedule to align with US business hours.

JOB RESPONSIBILITIES:

• Contact customers via calls and emails; send invoices and request payment on past due accounts.
• Manage collection of past due invoices and invalid deductions on allocated customer portfolios.
• Respond to email and phone queries related to disputed invoices and outstanding balances.
• Research and analyze disputes and deductions in the ERP/Collections system.
• Monitor customer accounts for non-payments, delayed payments, and payment irregularities.
• Arrange and follow up on payment plans to bring delinquent accounts current.
• Process credit card payments; ensure correct application of cash receipts.
• Resolve customer complaints, disputes, deductions, and account discrepancies.
• Maintain call logs and document expected payment dates in the billing/collections system.
• Forecast cash collections and participate in Accounts Receivable review presentations.
• Perform routine account reconciliations and work to reduce overall account aging.
• Review orders on hold for customers within your assigned portfolio.
• Follow up with internal departments for supporting documents required for dispute/deduction resolution.
• Escalate unresolved or high-risk accounts to senior staff in a timely manner.
• Process ad-hoc query requests and deliver quality service to internal and external partners.
• Generate daily reporting on individual portfolios to track and monitor past dues.
• Implement collections strategies to reduce outstanding past dues and improve DSO.
• Identify opportunities and recommend solutions for process and automation improvements.
• 1Collaborate and negotiate with multiple stakeholders to resolve account issues efficiently.

JOB QUALIFICATIONS:

• Graduate.
• 2-3 years of experience within a business-to-business collection domain.
• Good verbal and written communication skills in English.
• Proficiency in MS Office applications (Excel, Word, Outlook).
• Experience with ERP systems (Oracle Collections module preferred).
• Good customer-handling skills and professional telephone/email etiquette.
• Ability and willingness to work night shifts aligned to US business hours.
• Prior experience in Collections, dispute management and deduction resolution.
• Hands-on experience with Oracle Collections module.
• Efficiency in multi-tasking and navigating multiple systems simultaneously.
• Strong analytical skills with the ability to interpret AR data and drive actions.
• Understanding of the complete Order-to-Cash cycle.
• Experience working on HighRadius Collections module is desirable.
• Ability to work under pressure in a fast-paced, high-volume environment.
• Strong orientation towards process improvement and automation.
• Ability to work independently with minimal supervision.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:

Safety. Integrity. Respect. Teamwork.Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example