Strategic Client Success & Service Delivery Manager

Xerox Philippines; Metro Manila; Presencial; PHP 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Xerox Holdings Corporation in the Philippines is seeking a Service Delivery Manager to oversee end-to-end service delivery for multiple client accounts.

You will collaborate with clients, internal teams and external partners to manage SOWs, contract changes and service transitions, while monitoring financial performance and driving continuous improvement across operations and reporting.

This role emphasizes SLA/KPI attainment and a customer-first approach in a Shared Services environment.

Responsabilidades

• Oversee end-to-end service delivery for multiple client accounts.
• Ensure client satisfaction, meet SLAs and KPIs, and drive continuous improvement.

Descripción del empleo

Xerox Holdings Corporation in the Philippines is seeking a Service Delivery Manager to oversee end-to-end service delivery for multiple client accounts.

You will collaborate with clients, internal teams and external partners to manage SOWs, contract changes and service transitions, while monitoring financial performance and driving continuous improvement across operations and reporting.

This role emphasizes SLA/KPI attainment and a customer-first approach in a Shared Services environment.