Enterprise Service Delivery Specialist (Hybrid)

Xerox Corporation; Cebu City; Vor Ort; PHP 400.000 - 700.000; Vollzeit

Zusammenfassung

Xerox Holdings Corporation is seeking a Service Delivery Specialist to support our Managed Services operations in Cebu City, Philippines. You will coordinate day-to-day service delivery across customer accounts, acting as the main operational contact for clients, internal teams, and service providers.

Responsibilities include asset and fleet management, incident handling, performance reporting, SLA monitoring, and process improvements through cross-functional collaboration.

Qualifikationen

• 3+ years in operations, service delivery, customer support, or related field with issue resolution.
• Experience supporting enterprise customers and collaborating with stakeholders.

Aufgaben

• Manage day-to-day Managed Services operations across assigned customer accounts, ensuring service delivery aligns with contractual requirements and SLAs.
• Serve as a primary operational contact for customers, internal teams, and service providers, coordinating issue resolution and escalations.
• Oversee asset and fleet management activities, including equipment installations, moves, changes, disposals, meter collection, incident management, and supply coordination.
• Analyze operational data, prepare weekly and monthly performance reports, monitor SLA attainment, and identify opportunities to improve service efficiency and customer satisfaction.
• Support customer transitions, contract changes, business reviews, and process improvements through collaboration with cross-functional teams.

Kenntnisse

Analytical skills

Problem solving

Organizational skills

Customer service

Escalation management

Ausbildung

Bachelor's degree in Business or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Jobbeschreibung

Xerox Holdings Corporation is seeking a Service Delivery Specialist to support our Managed Services operations in Cebu City, Philippines. You will coordinate day-to-day service delivery across customer accounts, acting as the main operational contact for clients, internal teams, and service providers.

Responsibilities include asset and fleet management, incident handling, performance reporting, SLA monitoring, and process improvements through cross-functional collaboration.