Client-Facing Service Delivery Lead — SLA Excellence

Xerox Philippines; Metro Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Xerox Philippines is seeking a Service Delivery Manager to oversee end-to-end service delivery for multiple client accounts within our Shared Services group. You will ensure client satisfaction, meet SLAs and KPIs, and drive continuous improvement across operations and reporting.

You will collaborate with clients, internal teams, and external partners to manage SOWs, contract changes, and service transitions, while monitoring financial performance and exploring growth opportunities.

Job description

Xerox Philippines is seeking a Service Delivery Manager to oversee end-to-end service delivery for multiple client accounts within our Shared Services group. You will ensure client satisfaction, meet SLAs and KPIs, and drive continuous improvement across operations and reporting.

You will collaborate with clients, internal teams, and external partners to manage SOWs, contract changes, and service transitions, while monitoring financial performance and exploring growth opportunities.