Service Delivery Specialist - Hybrid Operations Lead

Xerox Philippines; Cebu City; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Xerox Holdings Corporation is seeking a Service Delivery Specialist in the Philippines to support Managed Services operations. You will collaborate with clients, service providers, and internal teams to ensure effective service delivery, performance, and customer satisfaction.

The role covers asset/fleet management, reporting, issue resolution, and continuous improvement initiatives. The candidate will manage day-to-day operations, serve as a primary contact, and coordinate cross-functional

Qualifications

• 3+ years of experience in operations, service delivery, or customer support.
• Experience collaborating with enterprise customers, IT professionals, and service providers.
• Strong analytical, problem-solving, and organizational skills with data interpretation.

Responsibilities

• Manage day-to-day Managed Services operations across assigned customer accounts to align with SLAs.
• Serve as primary operational contact for customers, internal teams, and service providers; coordinate escalations and improvements.
• Oversee asset and fleet management activities including installations, moves, changes, disposals, and meter collection.
• Analyze operational data, prepare weekly/monthly performance reports, monitor SLA attainment, identify efficiency improvements.
• Support customer transitions, contract changes, and cross-functional process improvements.

Skills

Operations experience

Customer support

Stakeholder collaboration

Data analysis

Excel

Networking basics

Education

Bachelor's degree in Business or related field

Tools

MS Office

Job description

Xerox Holdings Corporation is seeking a Service Delivery Specialist in the Philippines to support Managed Services operations. You will collaborate with clients, service providers, and internal teams to ensure effective service delivery, performance, and customer satisfaction.

The role covers asset/fleet management, reporting, issue resolution, and continuous improvement initiatives. The candidate will manage day-to-day operations, serve as a primary contact, and coordinate cross-functional