Client-Facing Service Delivery Leader

Xerox Corporation; Cebu City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Xerox Holdings Corporation is seeking a Service Delivery Manager to oversee end-to-end delivery for multiple client accounts within our Shared Services organization. In this client-facing role, you will ensure client satisfaction, operational performance, and service excellence by coordinating with clients, internal teams, and external partners.

The ideal candidate has 6+ years in operations or service delivery, experience with SOWs and SLAs, and strong communication with senior stakeholders.

Qualifications

• Bachelor's degree or equivalent with 6+ years in operations or service delivery.
• Experience managing client relationships and cross-functional teams.
• Knowledge of SOWs, change management, SLAs and KPIs.
• Proficiency in MS Office; data analysis and process improvement.

Responsibilities

• Manage end-to-end service delivery across multiple client accounts.
• Lead client governance, reviews, escalations, and action tracking.
• Oversee managed print services operations, fleet, incidents, and reporting.
• Monitor financial performance: revenue, costs, margins, forecasting.
• Collaborate with cross-functional teams and partners on SOWs and service changes.

Skills

Client relationships

Cross-functional coordination

SLA/KPI reporting

Operational analysis

SOW / change management

ITIL/ITSM familiarity

Lean Six Sigma / process improvement

Project management

Education

Bachelor's degree in Business or related field

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Xerox Holdings Corporation is seeking a Service Delivery Manager to oversee end-to-end delivery for multiple client accounts within our Shared Services organization. In this client-facing role, you will ensure client satisfaction, operational performance, and service excellence by coordinating with clients, internal teams, and external partners.

The ideal candidate has 6+ years in operations or service delivery, experience with SOWs and SLAs, and strong communication with senior stakeholders.