Strategic Client Success Partner

Tyler Technologies; Manila; Remote; PHP 279,000 - 390,600; Full time

Job summary

A leading technology solutions provider in the Philippines seeks a motivated Client Support Specialist. In this role, you will collaborate with clients across the country, assisting them with the ERP Pro School Suite. Responsibilities include proactive communication, issue resolution, and coordination with various teams. The ideal candidate has a degree, customer service experience, and excellent organizational skills. This position offers an opportunity to contribute to client success in an impactful way.

Qualifications

• 2-4 years of customer service/success experience required.
• Ability to work independently or as part of a team.
• Self-motivated with an entrepreneurial spirit.

Responsibilities

• Communicate and collaborate with clients to understand their needs.
• Coordinate resources to resolve issues for clients.
• Document operational best practices for clients.

Skills

Customer service orientation

Excellent communication skills

Problem-solving skills

Planning and organizational skills

Education

BS/BA degree in related field or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A leading technology solutions provider in the Philippines seeks a motivated Client Support Specialist. In this role, you will collaborate with clients across the country, assisting them with the ERP Pro School Suite. Responsibilities include proactive communication, issue resolution, and coordination with various teams. The ideal candidate has a degree, customer service experience, and excellent organizational skills. This position offers an opportunity to contribute to client success in an impactful way.