Client Success Engineer - SaaS Logistics

Softlink Global; Abra; On-site; PHP 1,827,040 - 3,045,067; Full time

Job summary

Softlink Global is seeking a Customer Support Specialist in the Philippines to deliver outstanding service for their Logi-Sys ERP software. This role will involve troubleshooting technical issues, managing support tickets, and fostering strong client relationships. Ideal candidates will have a bachelor's degree and experience in customer support within software or logistics. Candidates should possess strong problem-solving skills and familiarity with SaaS environments. This is an opportunity to contribute significantly to client success and satisfaction.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience in customer support within IT software or logistics.
• Ability to troubleshoot and resolve technical issues.

Responsibilities

• Deliver exceptional customer service via phone, email, and chat.
• Manage and resolve customer tickets within turnaround times.
• Troubleshoot and ensure minimal disruption to client operations.
• Maintain records of customer interactions and support cases.
• Build strong client relationships and understand their needs.
• Engage with clients to provide updates on software use.

Skills

Customer support

Problem-solving

Technical proficiency

Logistics knowledge

SaaS environments

Education

Bachelor's degree in a relevant field or equivalent experience

Job description

Softlink Global is seeking a Customer Support Specialist in the Philippines to deliver outstanding service for their Logi-Sys ERP software. This role will involve troubleshooting technical issues, managing support tickets, and fostering strong client relationships. Ideal candidates will have a bachelor's degree and experience in customer support within software or logistics. Candidates should possess strong problem-solving skills and familiarity with SaaS environments. This is an opportunity to contribute significantly to client success and satisfaction.