Strategic Business Partner, Finance & Accounting Operations

Eastvantage Business Solutions Inc.; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Onsite work in BGC Taguig or Ortigas,–

Night shift schedule

Job summary

Eastvantage Business Solutions Inc. seeks a Strategic Business Partner – F&A Operations to lead a high-performing offshore delivery vertical for US and Australian clients.

You will be the senior accountable executive for client relationships and end-to-end delivery, guiding a 200+ person FAO organization with cross-functional support. You will manage AR/AP/GL, reporting, and audit operations while maintaining strong P&L oversight and executive presence in the boardroom and on the floor,

Qualifications

• At least 10 years in Finance & Accounting Outsourcing (FAO).
• Proven leadership of large offshore teams (200+ headcount).
• Strong expertise in AR, AP, GL, reporting, and audit operations.
• Deep understanding of AR metrics and collections.
• Experience with US/AU clients; GAAP/IFRS knowledge.
• Strong P&L management and commercial acumen.
• CRM systems experience; HubSpot preferred.
• Executive relationship management at C-suite level.

Responsibilities

• Own senior client relationships across US and Australian accounts.
• Drive end-to-end delivery accountability across FAO functions.
• Oversee audit intake, billing, CRM, payments, collections, and support.
• Interpret AR reports, aging, denials, and trends to prioritize work.
• Ensure SLA adherence, quality outcomes, and client satisfaction.
• Lead transition management for new client onboarding.
• Partner with Audit, Billing, Coding, Collections, Finance, CRM teams.

Skills

FAO operations expertise

AR/AP/GL, reporting, audit

Lead large offshore teams

C-suite relationship management

P&L management

data-driven reporting

transition & onboarding

presales & solutioning

executive presence

HIPAA/PHI handling

Tools

HubSpot

Job description

We are seeking an experienced and client-focused Strategic Business Partner – F&A Operations to lead a high-performing offshore delivery vertical. This is a senior, client-facing leadership role responsible for directing large-scale operations, managing senior client relationships, and ensuring delivery excellence across a portfolio of US and Australian clients.

As Strategic Business Partner – F&A Operations, you are the senior point of accountability for client relationships and operational delivery. You oversee the end-to-end client experience from transition through steady-state operations, ensuring engagements are efficient, scalable, and aligned with client expectations. You lead a 200+ headcount delivery organization and work closely with operations, solutions, and talent teams to build and sustain a high-performing F&A operations vertical.

The role requires deep expertise across finance and accounting operations, including AR, AP, GL, reporting, and audit, combined with strong leadership and operational management capabilities. The Strategic Business Partner must be equally comfortable in the boardroom with senior client stakeholders and on the floor resolving delivery challenges.

Key Responsibilities

• Own senior client relationships across US and Australian accounts, serving as the primary executive point of contact for C-suite and VP-level stakeholders

• Drive end-to-end delivery accountability across FAO functions including AR, AP, GL, reporting, and audit, ensuring SLA adherence, quality outcomes, and client satisfaction

• Provide operational oversight across audit intake, billing, authorizations, CRM, payment posting, collections, and customer support

• Consume and interpret AR-related reports, aging, denials, and collection trends to identify risks and priorities

• Ensure clear ownership, handoffs, due dates, and next steps across teams

• Monitor work queues, trackers, dashboards, and financial/operational reports to identify risks and bottlenecks

• Drive timely resolution of audit issues, claim rejections, denials, authorization gaps, AR risks, and customer escalations

• Partner cross-functionally with Audit, Billing, Coding, Collections, Finance, CRM, and Customer Support teams

• Ensure accurate and up-to-date tracking and documentation in HubSpot

• Review operational and AR reports to ensure real-time visibility and data accuracy

• Translate financial and operational data into clear updates and action plans for stakeholders

• Lead transition management for new client onboarding, including knowledge transfer, process mapping, technology integration, and go-live planning, ensuring smooth ramp-up with minimal delivery risk

• Identify recurring operational or AR issues and partner with teams to improve workflows and processes

• Ensure adherence to HIPAA and PHI handling standards within daily operations

• Own risk identification, escalation, and resolution for all client delivery issues; proactively surface risks to client stakeholders and internal leadership with clear remediation plans

• Ensure adherence to SLAs, productivity targets, and quality standards

• Build, develop, and retain a 200+ headcount delivery team, establishing career pathways, succession plans, and a high-performance culture

• Define and own vertical-level KPIs, operational metrics, and performance targets; report results to senior leadership and client stakeholders on a regular cadence

Qualifications:

• At least 10 years in Finance & Accounting Outsourcing (FAO)

• Proven leadership of large offshore teams (200+ headcount)

• Strong expertise in AR, AP, GL, reporting, and audit operations

• Deep understanding of AR metrics (aging, write-offs, collections, adjustments)

• Experience supporting US/AU clients with knowledge of GAAP/IFRS, IRS, ATO frameworks

• Strong P&L management and commercial acumen

• Experience in CRM systems (HubSpot preferred) and data-driven reporting

• Demonstrated success in client relationship management at C-suite level

• Strong analytical, problem-solving, and decision-making skills

• Proven transition management and large-scale onboarding experience

• Experience in presales, RFPs, and solutioning

• Excellent communication and executive presence

• Amenable to work onsite either in BGC, Taguig or Ortigas, Pasig City andwork on night shift schedule.