Operations Director – Finance & Accounting

Eastvantage; Taguig; On-site; PHP 2,500,000 - 5,200,000; Full time

Job summary

Eastvantage seeks an Operations Director – Finance & Accounting Outsourcing to lead a 200+ delivery team and own end-to-end FAO operations for major US and Australian clients. The role combines strategic P&L ownership with hands-on delivery leadership, stakeholder management, and cross-functional collaboration.

You will shape the FAO growth strategy, oversee transition programs, ensure regulatory compliance, and partner with presales and talent teams to drive sustainable, profitable expansion.

Qualifications

• 12–15 years of FAO experience or equivalent in large offshore delivery settings.
• Strong finance/accounting background with AR/AP/GL knowledge.
• Proven ability to manage multi-client P&L and growth initiatives.

Responsibilities

• Own senior client relationships across US and Australian accounts with C-suite stakeholders.
• Drive end-to-end delivery accountability across FAO functions (AR, AP, GL, reporting, audit).
• Provide operational oversight across billing, authorizations, CRM, collections, and customer support.
• Translate financial/operational data into clear updates and action plans for stakeholders.
• Lead onboarding and scope expansion for new engagements with minimal delivery risk.
• Partner with Audit, Billing, Collections, Finance, CRM, and Customer Support teams.

Skills

FAO leadership

P&L literacy

CRM (HubSpot)

Offshore delivery

C-suite relationship

Transition management

Stakeholder management

Team scale (200+)

Tools

HubSpot

Job description

We're Hiring: Operations Director – Finance & Accounting!

We are seeking a dynamic and commercially minded Account Director – Finance & Accounting Outsourcing to own and grow a high-performing offshore delivery vertical. This is a senior, client-facing leadership role responsible for directing large-scale operations, cultivating senior client relationships, and driving organic growth across a portfolio of US and Australian clients.

As Account Director, you are the senior point of accountability for client relationships, delivery excellence, and vertical growth. You own the end-to-end client experience from pre-sales and transition through steady-state operations — ensuring that engagements are profitable, scalable, and positioned for expansion. You lead a 200+ headcount delivery organisation and work closely with presales, solutions, and talent teams to build and sustain a high-growth FAO vertical.

The role requires deep expertise across finance and accounting outsourcing operations, including AR, AP, GL, reporting, and audit, combined with strong commercial acumen to manage client P&Ls, support presales pursuits, and drive sustainable growth. The Account Director must be equally comfortable in the boardroom with senior client stakeholders and on the floor resolving delivery challenges.

Location: Taguig, Philippines
Work Mode: Work from Office
Role: Operations Director – Finance & Accounting

What You'll Do:

• Own senior client relationships across US and Australian accounts, serving as the primary executive point of contact for C-suite and VP-level stakeholders
• Drive end-to-end delivery accountability across FAO functions including AR, AP, GL, reporting, and audit, ensuring SLA adherence, quality outcomes, and client satisfaction
• Provide operational oversight across audit intake, billing, authorizations, CRM, payment posting, collections, and customer support
• Consume and interpret AR-related reports, aging, denials, and collection trends to identify risks and priorities
• Ensure clear ownership, handoffs, due dates, and next steps across teams
• Monitor work queues, trackers, dashboards, and financial/operational reports to identify risks and bottlenecks
• Drive timely resolution of audit issues, claim rejections, denials, authorization gaps, AR risks, and customer escalations
• Partner cross-functionally with Audit, Billing, Coding, Collections, Finance, CRM, and Customer Support teams
• Ensure accurate and up-to-date tracking and documentation in HubSpot
• Review operational and AR reports to ensure real-time visibility and data accuracy
• Translate financial and operational data into clear updates and action plans for stakeholders
• Lead transition management for new client onboarding and scope expansions, including knowledge transfer, process mapping, technology integration, and go-live planning, ensuring smooth ramp‑up with minimal delivery risk
• Identify recurring operational or AR issues and partner with teams to improve workflows and processes
• Ensure adherence to HIPAA and PHI handling standards within daily operations
• Own risk identification, escalation, and resolution for all client delivery issues; proactively surface risks to client stakeholders and internal leadership with clear remediation plans
• Ensure adherence to SLAs, productivity targets, and quality standards.
• Support presales pursuits by contributing to RFP responses, solution design, pricing validation, and client presentations — bringing operational credibility and delivery insight to the sales process
• Identify and pursue organic growth opportunities within existing accounts through scope expansion, additional services, and relationship deepening
• Partner with senior leadership to define the FAO vertical’s growth strategy, target client profile, and go‑to‑market approach for US and Australian markets
• Build, develop, and retain a 200+ headcount delivery team — establishing career pathways, succession plans, and a high-performance culture
• Define and own vertical-level KPIs, operational metrics, and financial targets; report performance to senior leadership and client stakeholders on a regular cadence

What We're Looking For:

• 12–15 years of experience in Finance & Accounting Outsourcing (FAO), with a track record of managing large offshore delivery teams and complex multi-client portfolios
• Background in finance, accounting, or accounts receivable strongly preferred
• Strong working knowledge of AR concepts including aging, write-offs, adjustments, underpayments, and collections
• Demonstrated experience delivering FAO services to US and/or Australian clients, with working knowledge of relevant regulatory, tax, and reporting frameworks (GAAP/IFRS, IRS, ATO)
• Experience working with CRM systems (HubSpot preferred) and financial/operational reporting
• Demonstrated ability to manage executive and C-suite client stakeholders, navigate complex governance structures, and build long-term trusted-advisor relationships
• Strong analytical, organizational, and follow-up skills
• Excellent written and verbal communication skills
• Ability to interpret financial and operational data and translate it into actions
• Proactive problem-solver with a high sense of ownership
• Proven presales experience — including participation in RFP responses, solution solutioning, commercial modelling, and client pitch delivery
• Strong transition management capability — experience designing and executing onboarding playbooks for large, complex engagements (500+ FTE transitions preferred)
• Demonstrated success in building and scaling large offshore teams (200+ headcount), including workforce planning, org design, and talent development
• Executive presence and confident communicator able to represent the organisation at C-suite level and in competitive pursuits
• P&L literacy — ability to understand and manage account-level financials, margin drivers, and commercial levers

Ready to make an impact? Apply now and let's grow together!