Senior F&A Operations Leader - Global Delivery

Eastvantage Business Solutions Inc.; Taguig; Hybrid; PHP 2,000,000 - 4,500,000; Full time

Job summary

Eastvantage Business Solutions Inc. seeks a Senior Business Partner – Finance & Accounting Operations to lead a high-performing offshore delivery organization serving US and Australian clients.

You will own end-to-end delivery across AR, AP, GL, reporting, billing, collections, and audit, ensuring SLA, quality, and client satisfaction targets are consistently met. This senior leadership role requires 12+ years in FAO with 5+ years leading 200+ FTEs and a strong track record in client transitions

Qualifications

• Bachelor’s degree in Finance, Accounting, or related field.
• 12+ years in Finance & Accounting Operations, BPO/FAO, or shared services.
• 5+ years leading large-scale teams of 200+ FTEs.
• Strong experience across AR, AP, GL, reporting, billing, collections, and audit operations.

Responsibilities

• Serve as the primary executive point of contact for senior client stakeholders, including C-suite and VP-level leaders across US and Australian accounts.
• Own end-to-end delivery across AR, AP, GL, reporting, billing, collections, and audit, ensuring SLA, quality, and client satisfaction targets are consistently met.
• Provide operational oversight across audit intake, billing, authorizations, CRM, payment posting, collections, and customer support.
• Analyze AR reports, aging, denials, collection trends, and operational dashboards to identify risks, priorities, and improvement opportunities.
• Monitor work queues, trackers, dashboards, and financial reports to identify bottlenecks and ensure timely resolution of issues.
• Drive resolution of audit issues, claim rejections, denials, authorization gaps, AR risks, and client escalations.
• Partner with Audit, Billing, Coding, Collections, Finance, CRM, and Customer Support teams for collaboration and handoffs.
• Ensure accurate documentation and real-time tracking of operational activities and client requirements in HubSpot.
• Translate financial and operational data into clear business updates, insights, and action plans for clients and senior leadership.
• Lead client transitions and new account implementations, including knowledge transfer, process mapping, technology integration, and go-live planning.
• Identify recurring operational issues and drive process improvements, automation, and efficiency initiatives.
• Ensure compliance with HIPAA and PHI handling standards within daily operations.
• Own delivery risks, escalations, and remediation plans, communicating concerns to clients and internal leadership.
• Establish and monitor vertical-level KPIs, SLAs, productivity, quality metrics, and performance targets.
• Lead, develop, and retain a 200+ FTE delivery organization, including succession planning and career development.
• Provide regular performance updates and business reviews to senior leadership and client stakeholders.

Skills

Leadership

Stakeholder management

Problem-solving

Escalation management

Client relationship management

Operational excellence

Process improvement

Risk management

Education

Bachelor’s degree in Finance, Accounting, Business, or related field

12+ years in Finance & Accounting Operations

5+ years leading 200+ FTEs

Tools

HubSpot

Job description

Eastvantage Business Solutions Inc. seeks a Senior Business Partner – Finance & Accounting Operations to lead a high-performing offshore delivery organization serving US and Australian clients.

You will own end-to-end delivery across AR, AP, GL, reporting, billing, collections, and audit, ensuring SLA, quality, and client satisfaction targets are consistently met. This senior leadership role requires 12+ years in FAO with 5+ years leading 200+ FTEs and a strong track record in client transitions