Finance & Accounting Operations - Senior Business Partner

Eastvantage Business Solutions Inc.; Taguig; Hybrid; PHP 1,800,000 - 3,200,000; Full time

Job summary

Eastvantage Business Solutions Inc. in Manila is seeking a Senior Business Partner – Finance & Accounting Operations to lead a 200+ FTE offshore delivery organization supporting US and Australian clients.

You will own end-to-end delivery across AR, AP, GL, reporting, billing, collections, and audit while managing executive stakeholders. The role focuses on service excellence, risk management, and continuous improvement, with a strong emphasis on HIPAA/PHI compliance and cross-functional

Qualifications

• Bachelor's degree in Finance, Accounting, Business, or a related field
• 12+ years of experience in Finance & Accounting Operations, BPO/FAO, shared services, or a similar environment
• At least 5 years of experience leading large-scale teams of 200+ FTEs
• Strong experience across AR, AP, GL, reporting, billing, collections, and audit operations
• Proven experience managing US and/or Australian clients, including senior and executive-level stakeholders
• Strong background in client relationship management, service delivery, and operational excellence
• Experience leading client transitions, process migrations, and go-live activities
• Strong understanding of SLAs, KPIs, productivity, quality, and financial/operational reporting
• Excellent leadership, stakeholder management, problem-solving, and escalation management
• Demonstrated experience in process improvement, risk management, and operational transformation
• Proven ability to build and sustain high-performing teams and leadership pipelines
• Knowledge of HIPAA and PHI compliance is an advantage

Responsibilities

• Serve as the primary executive point of contact for senior client stakeholders, including C-suite and VP-level leaders across US and Australian accounts
• Own end-to-end delivery across AR, AP, GL, reporting, billing, collections, and audit, ensuring SLA, quality, and client satisfaction targets are consistently met
• Provide operational oversight across audit intake, billing, authorizations, CRM, payment posting, collections, and customer support
• Analyze AR reports, aging, denials, collection trends, and operational dashboards to identify risks, priorities, and improvement opportunities
• Monitor work queues, trackers, dashboards, and financial reports to identify bottlenecks and ensure timely resolution of issues
• Drive resolution of audit issues, claim rejections, denials, authorization gaps, AR risks, and client escalations
• Partner closely with Audit, Billing, Coding, Collections, Finance, CRM, and Customer Support teams to ensure effective collaboration and handoffs
• Ensure accurate documentation and real-time tracking of operational activities and client requirements in HubSpot
• Translate financial and operational data into clear business updates, insights, and action plans for clients and senior leadership
• Lead client transitions and new account implementations, including knowledge transfer, process mapping, technology integration, and go-live planning
• Identify recurring operational issues and drive process improvements, automation, and efficiency initiatives
• Ensure compliance with applicable HIPAA and PHI handling standards within daily operations
• Own delivery risks, escalations, and remediation plans, proactively communicating concerns to clients and internal leadership
• Establish and monitor vertical-level KPIs, SLAs, productivity, quality metrics, and performance targets
• Lead, develop, and retain a 200+ FTE delivery organization, including succession planning, career development, and building a high-performance culture
• Provide regular performance updates and business reviews to senior leadership and client stakeholders

Skills

AR operations

AP operations

GL accounting

Billing & invoicing

Collections management

Audit

Leadership

Stakeholder management

HIPAA knowledge

Education

Bachelor's degree in Finance/Accounting/Business

Tools

HubSpot

CRM systems

Job description

SENIOR BUSINESS PARTNER – FINANCE & ACCOUNTING OPERATIONS

Job Overview

We are looking for an experienced and client-focused Senior Business Partner – Finance & Accounting Operations to lead a high-performing offshore delivery organization supporting US and Australian clients.

This is a senior, client-facing leadership role responsible for end-to-end operational delivery, executive client relationships, transition management, and the performance of a 200+ FTE organization. The role requires strong expertise across Finance & Accounting Operations, including Accounts Receivable (AR), Accounts Payable (AP), General Ledger (GL), reporting, billing, collections, and audit.

The successful candidate will serve as the key link between clients, operations, and internal leadership—driving service excellence, operational efficiency, risk management, and continuous improvement.

Key Responsibilities

• Serve as the primary executive point of contact for senior client stakeholders, including C-suite and VP-level leaders across US and Australian accounts.

• Own end-to-end delivery across AR, AP, GL, reporting, billing, collections, and audit, ensuring SLA, quality, and client satisfaction targets are consistently met.

• Provide operational oversight across audit intake, billing, authorizations, CRM, payment posting, collections, and customer support.

• Analyze AR reports, aging, denials, collection trends, and operational dashboards to identify risks, priorities, and improvement opportunities.

• Monitor work queues, trackers, dashboards, and financial reports to identify bottlenecks and ensure timely resolution of issues.

• Drive resolution of audit issues, claim rejections, denials, authorization gaps, AR risks, and client escalations.

• Partner closely with Audit, Billing, Coding, Collections, Finance, CRM, and Customer Support teams to ensure effective collaboration and handoffs.

• Ensure accurate documentation and real-time tracking of operational activities and client requirements in HubSpot.

• Translate financial and operational data into clear business updates, insights, and action plans for clients and senior leadership.

• Lead client transitions and new account implementations, including knowledge transfer, process mapping, technology integration, and go-live planning.

• Identify recurring operational issues and drive process improvements, automation, and efficiency initiatives.

• Ensure compliance with applicable HIPAA and PHI handling standards within daily operations.

• Own delivery risks, escalations, and remediation plans, proactively communicating concerns to clients and internal leadership.

• Establish and monitor vertical-level KPIs, SLAs, productivity, quality metrics, and performance targets.

• Lead, develop, and retain a 200+ FTE delivery organization, including succession planning, career development, and building a high-performance culture.

• Provide regular performance updates and business reviews to senior leadership and client stakeholders.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or a related field.

• 12+ years of experience in Finance & Accounting Operations, BPO/FAO, shared services, or a similar environment.

• At least 5 years of experience leading large-scale teams of 200+ FTEs.

• Strong experience across AR, AP, GL, reporting, billing, collections, and audit operations.

• Proven experience managing US and/or Australian clients, including senior and executive-level stakeholders.

• Strong background in client relationship management, service delivery, and operational excellence.

• Experience leading client transitions, process migrations, and go-live activities.

• Strong understanding of SLAs, KPIs, productivity, quality, and financial/operational reporting.

• Excellent leadership, stakeholder management, problem-solving, and escalation management skills.

• Demonstrated experience in process improvement, risk management, and operational transformation.

• Proven ability to build and sustain high-performing teams and leadership pipelines.

• Knowledge of HIPAA and PHI compliance is an advantage.

Why Join Us?

Join a growing organization where you can make a direct impact on client success, operational performance, and the development of a large-scale Finance & Accounting delivery organization. This role offers the opportunity to work with senior global stakeholders while shaping and scaling a high-performing offshore F&A operations vertical.