Finance & Accounting Operations Director

Eastvantage Business Solutions Inc.; Taguig; On-site; PHP 4,000,000 - 7,000,000; Full time

Job summary

Eastvantage Business Solutions Inc. is seeking a Finance & Accounting Operations Director to lead our FAO vertical.

This senior, client-facing role oversees offshore delivery, drives growth, and strengthens executive relationships across US and Australian clients. You will own end-to-end client lifecycle—from presales to steady-state delivery—ensuring profitable, scalable engagements and a high-performing team.

Qualifications

• 12–15 years in FAO, 200+ headcount leadership

Responsibilities

• Act as primary executive point of contact for C-suite and VP stakeholders
• Maintain long-term client relationships across US and AU markets
• Identify and drive organic growth opportunities and go-to-market initiatives
• Oversee end-to-end FAO delivery (AR, AP, GL, reporting, audit) with SLA accountability
• Lead end-to-end client onboarding, transitions, and process improvements
• Own account P&L, margin performance, and financial targets
• Ensure HIPAA/PHI compliance and high-quality delivery
• Collaborate with Audit, Billing, Coding, and CRM teams
• Drive data-driven reporting and executive updates
• Build and sustain a high-performance 200+ headcount culture

Skills

FAO leadership

Client leadership

P&L management

AR/AP/GL operations

Executive stakeholder management

US/AU client experience

CRM analytics

Transition management

Presales & RFPs

Communication

Strategic growth

Education

Bachelor’s in Finance/Accounting/Business

MBA (preferred)

Tools

HubSpot CRM

Job description

We're Hiring: Finance & Accounting Operations Director!

We are seeking a strategic, commercially driven Account Director to lead and scale our Finance & Accounting Outsourcing (FAO) vertical. This is a senior leadership, client-facing role responsible for overseeing large-scale offshore operations, strengthening executive client relationships, and driving sustainable growth across a portfolio of US and Australian clients.

As the Finance & Accounting Operations Director, you will own the end-to-end client lifecycle—from presales and transition through steady-state delivery—ensuring engagements are profitable, scalable, and positioned for expansion. You will lead a 200+ headcount organization, partnering closely with presales, solutions, and talent teams to build a high-performing, growth-focused FAO vertical.

This role requires deep expertise across AR, AP, GL, reporting, and audit, combined with strong commercial acumen, P&L ownership, and executive stakeholder management.

Role Details

• Role: Finance & Accounting Operations Director

• Location: BGC, Taguig City / Ortigas, Pasig City

• Experience: 12–15 years in FAO, with 5+ years in senior leadership managing 200+ headcount

• Education: Bachelor’s in Accounting, Finance, Business, or related field (MBA preferred)

Key Responsibilities

Client Leadership & Growth

• Serve as the primary executive point of contact for C-suite and VP-level stakeholders

• Build and maintain long-term, trusted client relationships across US and AU markets

• Identify and drive organic growth opportunities (scope expansion, new services)

• Partner with leadership on vertical strategy and go-to-market initiatives

Delivery & Operational Excellence

• Own end-to-end FAO delivery (AR, AP, GL, reporting, audit) with full accountability for SLA, quality, and client satisfaction

• Oversee operations across billing, audit intake, collections, CRM, payment posting, and customer support

• Monitor dashboards, work queues, and financial reports to identify risks and performance gaps

• Drive resolution of audit issues, denials, AR risks, and escalations

• Ensure SLA adherence, productivity, quality, and compliance standards

Financial & Commercial Management

• Own account P&L, margin performance, and financial targets

• Interpret AR metrics, aging, collections trends, and operational data to drive decisions

• Translate insights into actionable plans and stakeholder updates

Transition & Transformation

• Lead end-to-end client onboarding and transitions, including process mapping, KT, and go-live

• Drive process improvements, automation, and efficiency initiatives

• Ensure HIPAA and PHI compliance in all operations

Stakeholder & Cross-Functional Collaboration

• Partner with Audit, Billing, Coding, Collections, Finance, CRM, and Customer Support teams

• Ensure accurate documentation and tracking in HubSpot and reporting systems

• Manage escalations with clear ownership, timelines, and resolution plans

Leadership & People Management

• Lead, develop, and scale a 200+ headcount organization

• Build high-performance culture, succession plans, and career pathways

• Define and track KPIs, operational metrics, and performance outcomes

Presales & Business Development

• Support RFPs, solution design, pricing, and client presentations

• Provide operational expertise in sales pursuits and client discussions

• Strengthen delivery credibility in commercial engagements

Skills & Qualifications

• 12–15 years in Finance & Accounting Outsourcing (FAO)

• Proven leadership of large offshore teams (200+ headcount)

• Strong expertise in AR, AP, GL, reporting, and audit operations

• Deep understanding of AR metrics (aging, write-offs, collections, adjustments)

• Experience supporting US/AU clients with knowledge of GAAP/IFRS, IRS, ATO frameworks

• Strong P&L management and commercial acumen

• Experience in CRM systems (HubSpot preferred) and data-driven reporting

• Demonstrated success in client relationship management at C-suite level

• Strong analytical, problem-solving, and decision-making skills

• Proven transition management and large-scale onboarding experience

• Experience in presales, RFPs, and solutioning

• Excellent communication and executive presence

• Amenable to work onsite either in BGC, Taguig or Ortigas, Pasig City

Education

• Bachelor’s degree in Finance, Accounting, or related field (required)

• MBA or postgraduate qualification (preferred)

• Equivalent senior FAO leadership experience may be considered

Why Join Us?

• Lead a high-impact, high-visibility FAO vertical

• Work with global clients across US and Australia

• Drive growth, transformation, and large-scale operations

• Be part of a dynamic, fast-growing organization