B2B Customer Success & Renewal Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 300,000 - 520,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks a customer-focused professional with a degree in business, marketing, IT, or equivalent to drive B2B sales, account management, or customer success.

You will maintain positive relationships with customers, partners and suppliers, address concerns, run periodic satisfaction surveys and business reviews, and coordinate cross-functional delivery to ensure successful renewals and growth.

Qualifications

• Bachelor's degree in business, marketing, IT, or equivalent.
• 2–3 years in B2B sales, account management, or customer success.
• Experience in IT industry is a plus.
• Experience with enterprise/government accounts is a plus.
• Customer-first mindset and advocacy for excellent customer experience.

Responsibilities

• Maintain positive relations with customers, partners, suppliers and other relevant parties.
• Address customer concerns and propose solutions for timely issue resolution.
• Coordinate periodic customer satisfaction surveys.
• Conduct periodic business reviews and client check-ins to ensure success of implemented solutions.
• Monitor the customer experience from onboarding, after-sales support, and retention/renewal.
• Check status of payment requests and ensure documentary requirements are complete and accepted.
• Coordinate with relevant teams to deliver projects and services effectively and timely.
• Collaborate with the sales team to ensure renewals and account growth.

Skills

B2B sales experience

Account management

Customer success mindset

IT industry experience

Education

Bachelor's Degree in Business, Marketing, IT, or equivalent

Job description

Hammerjack Pty Ltd in the Philippines seeks a customer-focused professional with a degree in business, marketing, IT, or equivalent to drive B2B sales, account management, or customer success.

You will maintain positive relationships with customers, partners and suppliers, address concerns, run periodic satisfaction surveys and business reviews, and coordinate cross-functional delivery to ensure successful renewals and growth.