Strategic AI-Driven CSM for Enterprise Success

606 Salesforce Philippines Corp.; Metro Manila; Híbrido; PHP 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

Salesforce Philippines is seeking a Customer Success Manager (CSM) to ensure high-value Signature customers realize maximum ROI from our platform. You will act as an extension of the customer’s team, guiding both business and technical goals to deliver measurable value.

Key duties include delivering all Signature deliverables, managing renewals and expansions, and building strong executive relationships across IT and business leadership.

Formación

• Experience in Customer Success with SaaS products and equal emphasis on business value.
• Ability to influence C-level discussions and manage stakeholder expectations.
• Prior Salesforce product experience and certification readiness within 90 days.

Responsabilidades

• Deliver Signature deliverables and ensure value and renewals.
• Coordinate all Signature lifecycle deliverables and align with business goals.
• Develop executive relationships and act as trusted advisor to customer leadership.
• Drive adoption, value realization, and expansion opportunities across accounts.

Conocimientos

Customer Success

SaaS

Executive comms

Sales Cloud

Stakeholder mgmt

Educación

Salesforce Certified Administrator

Sales Cloud Consultant certification

Herramientas

Sales Cloud

Einstein Lead Scoring

Opportunity Insights

Activity Capture

Descripción del empleo

Salesforce Philippines is seeking a Customer Success Manager (CSM) to ensure high-value Signature customers realize maximum ROI from our platform. You will act as an extension of the customer’s team, guiding both business and technical goals to deliver measurable value.

Key duties include delivering all Signature deliverables, managing renewals and expansions, and building strong executive relationships across IT and business leadership.