Strategic Salesforce CSM | AI-Driven Customer Success

Salesforce.com, inc.; Manila, Hinoba-an; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager in Manila to ensure high-value Signature customers achieve measurable ROI from our platform. You will act as a trusted advisor, align customer priorities with product capabilities, and drive renewals and expansions.

You will maintain executive relationships, guide strategic success plans, and coordinate cross-functional teams to deliver value across the Signature lifecycle.

Qualifications

• 3+ years in Customer Success, SaaS, or related fields.
• Strong consulting skills with ability to drive business value.
• Excellent communication to translate technical issues into business terms.
• Experience with Salesforce products is a must, especially Sales Cloud.

Responsibilities

• Serve as the single point of customer accountability for delivery of Signature deliverables, experience, renewal and expansion.
• Coordinate all Signature lifecycle deliverables and oversee the customer experience.
• Align business value with customer priorities and projects; address both business and technical concerns.
• Manage relationships with business and technical stakeholders and drive strategic success plans.
• Monitor health, risks, and quarterly reviews; escalate issues when needed.
• Act as trusted advisor, nurturing executive-level relationships within customer IT and business leadership.

Skills

Customer Success

SaaS

Executive communication

Stakeholder management

Solution selling

Tools

Sales Cloud

Lightning Sales Console

Job description

Salesforce is seeking a Customer Success Manager in Manila to ensure high-value Signature customers achieve measurable ROI from our platform. You will act as a trusted advisor, align customer priorities with product capabilities, and drive renewals and expansions.

You will maintain executive relationships, guide strategic success plans, and coordinate cross-functional teams to deliver value across the Signature lifecycle.