Strategic Salesforce CSM — Drive Value & Adoption

Salesforce.com, inc.

Manila, Hinoba-an

Hybride

PHP 900 000 - 1 500 000

Plein temps

14 jours+

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Résumé du poste

Salesforce.com, inc. in Manila is seeking a Customer Success Manager to ensure high-value Signature customers achieve strong ROI with our platform. You will extend the customer's team as a trusted advisor, guiding both technical and business outcomes aligned with priorities and projects.

The role emphasizes executive stakeholder management, adoption health, and proactive risk management. You will leverage Salesforce expertise, advocate for customer success, and coordinate cross-functional teams

Qualifications

3+ years in Customer Success, SaaS, or related field.
Experience with Salesforce products is a must.
Strong communication and stakeholder management skills.
Salesforce Administrator certification within 90 days is expected.
Excellent ability to translate technical concepts into business terms.
Office-flexible with in-office presence three days per week.

Responsabilités

Serve as the single point of customer accountability for Signature deliverables, experience, renewal and expansion.
Coordinate all deliverables throughout the Signature lifecycle.
Align business value and technical goals with the Signature offer.
Develop strong executive-level relationships within customer IT and business leadership.
Proactively monitor health, adoption, and risk; guide cross-functional teams to success.