Strategic Accounts Director - Logistics & E-commerce

BusinessTrends; Taguig; On-site; PHP 1,400,000 - 1,900,000; Full time

Job summary

BusinessTrends, a leading logistics and supply chain solutions provider, seeks a senior client-facing professional to manage and strengthen relationships with strategic accounts. This role acts as a bridge between VIP clients and internal teams, ensuring requirements are understood, issues resolved, and service commitments delivered.

You will combine commercial acumen with data-driven insight to identify opportunities, drive cross-functional solutions, and grow high-value accounts across

Qualifications

• Experience in client-facing or account management roles.
• Background in e-commerce, logistics, or retail is preferred.
• Proven ability to manage high-value or strategic accounts.

Responsibilities

• Manage and strengthen relationships with strategic/VIP clients, serving as a trusted business partner and primary point of contact.
• Understand client requirements, business priorities, and operational challenges, translating these into actionable solutions with internal teams.
• Lead the resolution of complex client concerns through strong problem-solving and cross-functional coordination.
• Monitor account performance, service levels, business data, and key account metrics to identify trends, issues, and opportunities.
• Drive account growth through effective relationship management, commercial discussions, and identification of additional business opportunities.
• Work closely with operations, commercial, and other internal stakeholders to ensure client expectations are met.
• Prepare and present business updates, analyses, and recommendations using Excel/Google Sheets and other business data tools.

Skills

Client-facing

Account management

Relationship management

Business development

Tools

Excel/Sheets

Job description

BusinessTrends, a leading logistics and supply chain solutions provider, seeks a senior client-facing professional to manage and strengthen relationships with strategic accounts. This role acts as a bridge between VIP clients and internal teams, ensuring requirements are understood, issues resolved, and service commitments delivered.

You will combine commercial acumen with data-driven insight to identify opportunities, drive cross-functional solutions, and grow high-value accounts across