VIP Relationship Leader - Logistics Growth

Private Advertiser; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Private Advertiser is seeking a Senior Relationship Manager to oversee VIP accounts, monitor performance, and ensure contractual and commercial KPIs are met. You will serve as a high-level escalation point for complex issues and lead the Partnerships/Relationship Sales Team to align activity with targets.

You will develop account strategies, manage shipments and billing concerns, and help drive growth through cross-selling while coordinating with Sales and Operations to deliver superior service

Qualifications

• Minimum 5–8 years in account/relationship management or stakeholder management.
• Background in logistics, supply chain, e-commerce, retail, or freight ops preferred.
• Strong knowledge of e-commerce and/or social commerce.
• Proficient in English and Filipino.
• Comfortable with data analysis, spreadsheets, and performance metrics.
• Strong leadership and collaboration in a fast-paced environment.

Responsibilities

• Build and maintain strong relationships with existing VIP accounts by understanding shipment handling and business needs.
• Manage day-to-day shipper operations including booking, pickup coordination, delivery monitoring, and issue resolution.
• Ensure shipments meet agreed SLAs, SOPs, lead times, and quality standards.
• Lead and manage the Partnerships/Relationship Sales Team, ensuring productivity, sales activities, and KPI alignment.
• Drive business growth through cross-selling and upselling within the existing customer portfolio.
• Develop and execute partnership, business development, and go-to-market initiatives with Sales and Operations.
• Monitor key business metrics such as volume, ASP, revenue, and service performance; provide regular reports to the Unit Head.
• Manage overall account performance, including shipment flow, billing, claims, and operational concerns.
• Monitor market trends and competitor activity to support strategic decision-making.
• Coach and develop Account Managers and Account Executives through regular performance sessions.

Skills

Account management

Relationship management

Stakeholder management

Leadership

Data analysis

English proficiency

Filipino proficiency

Job description

Private Advertiser is seeking a Senior Relationship Manager to oversee VIP accounts, monitor performance, and ensure contractual and commercial KPIs are met. You will serve as a high-level escalation point for complex issues and lead the Partnerships/Relationship Sales Team to align activity with targets.

You will develop account strategies, manage shipments and billing concerns, and help drive growth through cross-selling while coordinating with Sales and Operations to deliver superior service