Strategic Account Manager - Remote + Equity

Cloudtalk; Manila; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Unlimited PTO

Fully remote work environment

Equity opportunity

Job summary

CloudTalk is looking for an Account Manager to own a portfolio of B2B SaaS clients, driving retention, expansion, and strategic value realization. You will act as a trusted advisor, build executive relationships, and translate CloudTalk capabilities into measurable ROI for clients.

You will run Executive Business Reviews, manage renewals, and proactively identify expansion opportunities while collaborating closely with Product, Support, and Customer Engineering to ensure client success.

Qualifications

• 3+ years in Account Management or Customer Success in B2B SaaS.
• Proven ownership of a book of business independently.
• Experience owning customer health metrics and health score frameworks.
• Comfortable running Executive Business Reviews with C-suite stakeholders.
• Highly commercial mindset and data-driven with Excel/BI dashboards.

Responsibilities

• Be the Strategic Business Partner and run Executive Business Reviews tying CloudTalk performance to client KPIs.
• Own retention and expansion across your portfolio, forecasting risk and hitting renewal targets.
• Identify and close organic growth opportunities such as increased seat counts and platform adoption.
• Act as the internal advocate, collaborating with Product, Support, and Customer Engineering to resolve issues.
• Forge executive relationships across client organizations to drive renewal and expansion decisions.

Skills

Account Management

Customer Success

B2B SaaS

Executive Relationship

Data-Driven

Excel/BI Dashboards

CRM tooling

Tools

HubSpot

Gainsight

Planhat

Excel

Job description

CloudTalk is looking for an Account Manager to own a portfolio of B2B SaaS clients, driving retention, expansion, and strategic value realization. You will act as a trusted advisor, build executive relationships, and translate CloudTalk capabilities into measurable ROI for clients.

You will run Executive Business Reviews, manage renewals, and proactively identify expansion opportunities while collaborating closely with Product, Support, and Customer Engineering to ensure client success.