Remote Technical Account Manager – Cloud CX & AWS

Ttecdigital; Manila; On-site; PHP 5,545,286 - 8,009,857; Full time

Job summary

TTEC Digital is seeking a Technical Account Manager for a 100% remote, full-time role. You will lead post-sales relationships and guide clients in adopting Amazon Connect and related AWS services, while coordinating across engineering, cloud support, and operations teams.

Candidates must interview and work in US-based time zones. The role emphasizes strong communication, stakeholder management, and the ability to translate goals into actionable plans within cloud contact center environments.

Qualifications

• Experience in Technical Account Management or related roles in cloud environments.
• Ability to translate client goals into actionable technical plans.
• Strong communication and stakeholder management at executive level.

Responsibilities

• Serve as the primary post-sales point of contact across technical and operational stakeholders.
• Guide clients to adopt Amazon Connect and AWS capabilities with proactive guidance.
• Oversee technical execution across incidents, enhancements, and releases.

Skills

Communication skills

Stakeholder management

Executive-level summarization

Cross-functional execution

Technical planning

Tools

Jira

ServiceNow

Microsoft Dynamics

Job description

TTEC Digital is seeking a Technical Account Manager for a 100% remote, full-time role. You will lead post-sales relationships and guide clients in adopting Amazon Connect and related AWS services, while coordinating across engineering, cloud support, and operations teams.

Candidates must interview and work in US-based time zones. The role emphasizes strong communication, stakeholder management, and the ability to translate goals into actionable plans within cloud contact center environments.