Remote: Strategic Technical Account Manager for AI-Powered SaaS

Neura Market; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

ClickUp seeks a versatile Technical Account Manager to drive customer satisfaction across small to mid-market and dedicated accounts. The role emphasizes strategic engagement, product expertise, and data-driven insights to enable adoption and loyalty in a fast-paced SaaS environment.

You will collaborate with Marketing, Finance, Product, Sales, and Support to set clear goals, timelines, and success metrics while upholding ClickUp's values in a remote-first work setting.

Qualifications

• Minimum 2 years of experience in a customer-facing SaaS role.
• Strong communication and interpersonal skills with diverse stakeholders.
• Resilient and adaptable in a fast-paced startup environment.
• Experience with SaaS CRM and analytics tools recommended.
• Ability to operate across regional time zones and collaborate with cross-functional teams.

Responsibilities

• Develop and manage engagement plans for a diverse client portfolio.
• Conduct discovery sessions and translate needs into actionable strategies.
• Build trusted relationships with key stakeholders to drive adoption.
• Serve as product expert, advising on ClickUp features to streamline workflows.
• Analyze usage data and ROI to demonstrate value and opportunities for expansion.

Skills

Communication skills

Interpersonal skills

Time management

Adaptability

Tools

Salesforce

Tableau

Outreach

Apollo

Front

Job description

ClickUp seeks a versatile Technical Account Manager to drive customer satisfaction across small to mid-market and dedicated accounts. The role emphasizes strategic engagement, product expertise, and data-driven insights to enable adoption and loyalty in a fast-paced SaaS environment.

You will collaborate with Marketing, Finance, Product, Sales, and Support to set clear goals, timelines, and success metrics while upholding ClickUp's values in a remote-first work setting.