Strata Property Administrator

REMCO Business Process Outsourcing; Mabalacat; On-site; PHP 469,000 - 670,000; Full time

Benefits offered by this job

13th Month Pay

Paid Overtime

Rest Day OT Pay

Holiday Pay

HMO Coverage-upon 1 year tenure

MVP of the Day: Cash bonus

Employee of the Month: Cash prize +会社認

Job summary

REMCO Business Process Outsourcing is seeking an experienced strata management support professional to assist the Strata Manager and sales team with documentation, scheduling, and levy management. You will process data, maintain records, and communicate with tenants, landlords, and committees.

The role requires 3–5 years in Australian Strata Management support, proficiency with Elite / MRI Strata Master, and strong English communication.

Qualifications

• Experience: 3 to 5 years of relevant experience in Australian Strata Management support.
• Hands-on experience with Elite / MRI Strata Master or similar elite strata management platforms.
• Proficiency in Google Workspace (Gmail, Drive, Docs, Sheets).
• Excellent verbal and written English communication with strong telephone etiquette.
• Exceptional attention to detail, strong organizational skills, and collaborative teamwork.

Responsibilities

• Administrative & Strata Support: assist managers and sales with documentation, filing, scheduling, levy management, lease prep/renewals.
• System & Record Management: process data, maintain logs, manage strata records using Elite / MRI Strata Master.
• Stakeholder Communication: liaise with tenants, landlords, contractors, owners' corporations/strata committees.
• Inbound & Outbound Inquiries: handle calls and emails regarding leases, maintenance, levy payments, inspections.
• Follow-Ups & Tracking: monitor outstanding docs, levy arrears, inspections, maintenance updates.
• Compliance & Coordination: coordinate inspections and adhere to company policies and strata standards/regulations.
• Ad Hoc Tasks: perform additional duties as directed by the Strata Manager.

Skills

Strata management knowledge

English communication

Organizational skills

Google Workspace

Tools

Elite / MRI Strata Master

Google Workspace

Job description

Shift Schedule: Morning Shift: 7:00 AM - 4:00 PM | Daylight Saving Time (DST): 6:00 AM - 3:00 PM

Work Schedule: Fixed Weekends Off (Saturday & Sunday)

Key Responsibilities:

• Administrative & Strata Support: Assist Strata Managers and the sales team with documentation, filing, meeting scheduling, levy management, and lease preparation/renewals.

• System & Record Management: Process data, maintain logs, and manage strata records accurately using Elite / MRI Strata Master and relevant property management tools.

• Stakeholder Communication: Liaise professionally with tenants, landlords, contractors, owners' corporations/strata committees, and key stakeholders.

• Inbound & Outbound Inquiries: Efficiently handle calls and emails regarding leases, maintenance requests, levy payments, inspections, and general tenancy queries while maintaining high service standards.

• Follow-Ups & Tracking: Monitor and follow up on outstanding documentation, levy arrears, property inspections, and maintenance updates.

• Compliance & Coordination: Coordinate property inspections and ensure strict adherence to company policies and Australian strata property standards and regulations.

• Ad Hoc Tasks: Perform additional operational duties as directed by the Strata Manager.

What We’re Looking For

• Experience: 3 to 5 years of relevant experience in Australian Strata Management support.

• Software Proficiency:

• Hands-on experience and working knowledge of Elite / MRI Strata Master (or similar elite strata management platforms).

• Proficiency in Google Workspace (Gmail, Drive, Docs, Sheets).

• Communication: Excellent verbal and written English communication skills with strong telephone etiquette.

• Core Competencies: Exceptional attention to detail, strong organizational skills, and a collaborative teamwork mindset.

Perks & Rewards

• Financial & Health: 13th Month Pay, Paid Overtime, Rest Day OT Pay, Holiday Pay, and

• (HMO Coverage-upon 1 year tenure)

• Incentives & Recognition:

• MVP of the Day: Cash bonus

• Employee of the Month: Cash prize + company recognition

• Culture: Birthday treats, team celebrations, and a supportive environment

2-Week Paid Trial: Fully compensated 2-week trial period to ensure mutual alignment and a great fit for both sides before official probation.