Store Team Leader — Elevate Operations & Service

Potato Corner; Makati; On-site; PHP 279,000 - 391,000; Full time

Job summary

Potato Corner in Makati requires a passionate Team Leader to oversee daily store operations and guide crew members toward success. You will bridge management and staff to ensure operational goals are met while upholding food safety, quality, and customer service standards.

You will motivate the team, manage administrative duties, and ensure a seamless customer experience. The role involves coaching, audits, shift scheduling, and coordinating with logistics to support store targets.

Qualifications

• Must have proven supervisory or team leader experience in F&B or retail.
• Strong knowledge of food safety, hygiene and quality standards.
• Excellent leadership and delegation skills with the ability to guide a team.
• Ability to manage conflict and handle customer complaints effectively.
• Strong organizational skills for scheduling and admin tasks.
• Willingness to work in a fast-paced environment with shifting schedules.
• Preferred residency in Davao or nearby cities.

Responsibilities

• Oversee daily store operations and monitor all assigned stores.
• Educate crew on proper food handling procedures and customer service.
• Delegate tasks to team and ensure guidelines on hygiene, quality, and food safety are followed.
• Schedule work shifts and approve/decline leave requests.
• Monitor work quality of employees and provide feedback.
• Draft short action plans to achieve targets.
• Organize and develop staff schedules.
• Handle customer complaints and queries.
• Brief service crews on new products, price changes, marketing and policy updates.
• Oversee front- and back-of-house operations.
• Cascade key performance indicators to staff.
• Perform administrative duties and ensure high customer service standards.
• Assist and train crews in the outlet.
• Conduct monthly audits and quality evaluations.
• Coordinate with Logistics regarding weekly supply orders and deliveries.
• Motivate staff to achieve targets.

Skills

Supervisory experience

Food safety knowledge

Leadership and delegation

Conflict management

Organizational skills

Shift scheduling

Residency in Davao area

Job description

Potato Corner in Makati requires a passionate Team Leader to oversee daily store operations and guide crew members toward success. You will bridge management and staff to ensure operational goals are met while upholding food safety, quality, and customer service standards.

You will motivate the team, manage administrative duties, and ensure a seamless customer experience. The role involves coaching, audits, shift scheduling, and coordinating with logistics to support store targets.