Store Operations Lead — Food Safety & Service Excellence

Potato Corner; Cavite City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Potato Corner in Cavite City is seeking a passionate Team Leader to oversee daily store operations and lead crew members toward success. You will bridge management and staff, ensuring goals are met while upholding food safety, quality, and customer service standards.

In this role you will motivate the team, handle administrative duties, schedule shifts, train crew, conduct audits, and coordinate with the logistics department to ensure timely supplies.

Qualifications

• Experience in a supervisory or team leader role in F&B or retail.
• Strong knowledge of food safety, hygiene and quality standards.
• Excellent leadership and delegation skills.
• Ability to manage conflict and handle customer complaints effectively.
• Strong organizational skills with scheduling and admin tasks.
• Willingness to work in a fast-paced environment and flexible shifts.
• Residence in Davao or nearby cities.

Responsibilities

• Led the goal of the daily operation and monitors all the assigned Stores.
• Educating Crew Members on proper food handling procedures and customer service.
• To delegate the task to her / his respective team and ensure that established guidelines on hygiene, quality, and food safety are followed.
• Scheduling work shifts and approving or declining Crew Members' requests for leave and time off.
• Monitoring the work quality of the employee/s assigned to him/her.
• To make short action plans as a stepping stone to achieve targets.
• Organizing and developing employee schedules.
• Handle customer complaints and queries.
• Briefs Service Crews on new products, price adjustments, marketing/promo activities, policy changes, and other activities related to operations.
• Oversee all front and back-of-the-house restaurant operations.
• To cascade the key performance indicators
• Handles administrative work.
• Ensure high standards of customer service are well maintained.
• Assist and train crews in the outlet.
• Conducts monthly audits and Quality Evaluations of the outlet.
• Coordinates with the Logistics Department regarding weekly supply orders, scheduled delivery, and scheduled repair and/or service maintenance.
• Motivate and encourage staff to achieve targets.

Skills

Leadership

Customer service

Scheduling

Training

Conflict resolution

Food safety knowledge

Organizational skills

People management

Adaptability

Job description

Potato Corner in Cavite City is seeking a passionate Team Leader to oversee daily store operations and lead crew members toward success. You will bridge management and staff, ensuring goals are met while upholding food safety, quality, and customer service standards.

In this role you will motivate the team, handle administrative duties, schedule shifts, train crew, conduct audits, and coordinate with the logistics department to ensure timely supplies.