Store Team Lead – KPI-Driven Sales & Service

FashionUnited; Manila, Hinoba-an; On-site; PHP 300,000 - 450,000; Full time

Job summary

adidas Group in Manila is seeking a store supervisor to lead a defined area, ensuring top-tier customer service and operational efficiency. You will coordinate team activities, coach staff, and drive sales through advanced selling techniques that align with the adidas customer service model.

The role focuses on maximizing productivity, maintaining visual merchandising standards, and ensuring a safe, compliant shopping environment in a fast-paced retail setting.

Qualifications

• Minimum 12 months’ work experience in sports/fashion retail with advanced selling experience.
• Experience in a customer- and commercial-focused environment with first supervisor exposure.
• Good command of English and Filipino, both written and spoken.

Responsibilities

• Allocates resources and organizes processes within area to drive efficiency and productivity.
• Monitors store KPI’s and makes commercial decisions within area of responsibility.
• Coaches and supervises team to deliver exceptional customer service and elevate brand experience.
• Guides team on product knowledge and visual merchandising to create an appealing shopping environment.
• Ensures compliance with store policies and cash handling procedures.

Skills

Customer service

Team leadership

Sales techniques

Education

High school diploma or equivalent

Job description

adidas Group in Manila is seeking a store supervisor to lead a defined area, ensuring top-tier customer service and operational efficiency. You will coordinate team activities, coach staff, and drive sales through advanced selling techniques that align with the adidas customer service model.

The role focuses on maximizing productivity, maintaining visual merchandising standards, and ensuring a safe, compliant shopping environment in a fast-paced retail setting.