Supervisor (Maple Grove)

FashionUnited; Manila, Hinoba-an; On-site; PHP 300,000 - 450,000; Full time

Job summary

adidas Group in Manila is seeking a store supervisor to lead a defined area, ensuring top-tier customer service and operational efficiency. You will coordinate team activities, coach staff, and drive sales through advanced selling techniques that align with the adidas customer service model.

The role focuses on maximizing productivity, maintaining visual merchandising standards, and ensuring a safe, compliant shopping environment in a fast-paced retail setting.

Qualifications

• Minimum 12 months’ work experience in sports/fashion retail with advanced selling experience.
• Experience in a customer- and commercial-focused environment with first supervisor exposure.
• Good command of English and Filipino, both written and spoken.

Responsibilities

• Allocates resources and organizes processes within area to drive efficiency and productivity.
• Monitors store KPI’s and makes commercial decisions within area of responsibility.
• Coaches and supervises team to deliver exceptional customer service and elevate brand experience.
• Guides team on product knowledge and visual merchandising to create an appealing shopping environment.
• Ensures compliance with store policies and cash handling procedures.

Skills

Customer service

Team leadership

Sales techniques

Education

High school diploma or equivalent

Job description

• Ensuring KPI’s for a defined area within a store are met or exceeded


• Coordinating team members to provide the best possible balance of service and operations, resulting in aleading shopping experience


• Supervising and coaching team within a defined area of responsibility

Accountabilities

Primary Responsibility

• Allocates resources and organizes processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations


• Has a working knowledge of the Retail KPI’s and makes commercial decisions within his/her area of responsibility


• Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency


• Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model


• Actively supervises and coordinates his/her team to ensure all customers receive service


• Understands customer expectations and coaches his/her team to meet or exceed them at all times


• Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility


• Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge


• Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility


• Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in his/her area of responsibility


• Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment


• Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures


• Minimizes loss by implementing, monitoring and tracking all loss prevention procedures


• Supports the recruitment, on-boarding, training and development of the store team


• Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance


• Actively collaborates and shares best practices to drive store team performance


• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Compliances

• To observe both global and local policies and procedures in all dealings;


• Support APAC changes and directions;


• Perform other tasks as may be assigned from time to time

Professional background/ Experience:

• Functional: Minimum 12 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced sellingexperience and comprehensive product, retail and industry understanding as well as with first supervisor experience;Intermediate numeracy and literacy and advanced verbal communication skills


• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail


• Language Skills: Good command in oral and written English & Filipino

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