Supervisor (Maple Grove)

adidas; Metro Manila; On-site; PHP 335,000 - 580,000; Full time

Job summary

adidas stores in Metro Manila are seeking a Supervisory leader to drive profitability and deliver a leading shopping experience. The role coordinates a team to balance service and operations, coaches staff, and uses advanced sales techniques to boost brand loyalty and sales.

You will train teammates on product knowledge, maintain engaging store presentation, and ensure safe, compliant operations while meeting KPIs and delivering results.

Qualifications

• Minimum 12 months’ work experience in a sports/fashion retail environment with advanced selling experience and understanding of retail and industry.
• Industry: apparel/fashion/FMCG retail preferred.
• Language skills: good command of oral and written English & Filipino.

Responsibilities

• Allocates resources and organizes processes to drive efficiency and productivity.
• Tracks performance data and adjusts to maximize sales and efficiency.
• Actively supervises and coordinates team to ensure excellent customer service.
• Coaches team to meet or exceed customer expectations.
• Drives sales and brand experience using adidas customer service model.
• Ensures visual merchandising and housekeeping standards are followed.

Skills

Customer service

Sales techniques

Team supervision

Product knowledge

Communication skills

English & Filipino language skills

Job description

Position: Supervisor

Purpose/ Mission

Contributes To Store Profitability By

• Ensuring KPI’s for a defined area within a store are met or exceeded
• Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience
• Supervising and coaching team within a defined area of responsibility

Accountabilities

Primary Responsibility

• Allocates resources and organizes processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations
• Has a working knowledge of the Retail KPI’s and makes commercial decisions within his/her area of responsibility
• Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency
• Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
• Actively supervises and coordinates his/her team to ensure all customers receive service
• Understands customer expectations and coaches his/her team to meet or exceed them at all times
• Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility
• Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge
• Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility
• Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in his/her area of responsibility
• Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment
• Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures
• Minimizes loss by implementing, monitoring and tracking all loss prevention procedures
• Supports the recruitment, on-boarding, training and development of the store team
• Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance
• Actively collaborates and shares best practices to drive store team performance
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Compliances

• To observe both global and local policies and procedures in all dealings;
• Support APAC changes and directions;
• Perform other tasks as may be assigned from time to time

Professional Background/ Experience

• Functional: Minimum 12 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding as well as with first supervisor experience; Intermediate numeracy and literacy and advanced verbal communication skills
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
• Language Skills: Good command in oral and written English & Filipino

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.